End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within fixed timeframe.

Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.

Creating and managing knowledgebase on validated solutions in SE repository

Prepare and provide technical trainings to different stakeholders

Onsite intervention for solving critical issues.

Training delivery to Primary teams and customers as per the schedule.

Core Competencies:

Bachelor degree in Electrical / Electronic / Instrumentation Engineering

Minimum 6-8 years of hands on experience on Projects, Services, Installation and commissioning & troubleshooting of Digital Power products.

Hardware Competency- MV RelaysMicom, Vamp, Sepam, Easergy P3, Easergy P5, C264, Easergy T300, Easergy T200, Saitel 2000, FPIs, Feeder Automation Product range

Software PACIS(EPAS)

Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU , Profibus , CAN open, RSTP, IEC61850 etc

IT Platforms: Windows 2003 Server, Windows XP, Windows 2000, Windows7, Windows 10

Tools: Modscan, Wireshark, CET850

Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.

Excellent communication skills (Oral & Written) and ability to interact with global customers.

Excellent problem solving and data analytical approach.

Excellent team player.

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Manager-Advanced Technical Support Expert