711 Management Consulting Jobs - Page 29

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client s overall strategy, performance, and operations. Roles and Responsibilities Client Impact Manage deliverable development and workstreams on projects across a range of industries and problem statements Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Manage working relationship with client managers, and act as trusted and reliable partner Team Collaboration & Culture Develop sound business recommendations and deliver effective client presentations Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines Lead team and external meetings, and lead or co-lead project management Contribute to the firms intellectual capital and solution development Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants Basic qualifications Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management Experience managing clients or internal stakeholders Logical, structured thinking, and affinity for numerical analysis Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as we'll as apply for travel visas as required by travel needs Preferred qualifications Experience managing tasks or workstreams in a collaborative team environment with third parties Experience coaching junior delivery consultants Relevant industry expertise MBA or masters degree with relevant specialization (not required)

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance. Roles and Responsibilities Client Impact Provide creative input and support deliverables and workstreams on projects across a range of industries and problem statements Contribute to the development of marketing strategies and activities for regional and global clients by working with technology and data Collaborate with Mastercard team to understand clients needs, agenda, and risks Develop working relationship with client analysts/managers, and act as trusted and reliable partner Team Collaboration & Culture Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings Lead internal and client meetings, and contribute to project management Contribute to the firms intellectual capital Receive mentorship from consulting leaders for professional growth and development Basic qualifications Undergraduate degree with work experience focused on one or more of the following fields: marketing content, digital and/or social media campaigns, digital customer experience, digital marketing, offline marketing activities/campaigns, direct response marketing Relevant teamwork, and client, internal stakeholder and/or vendor management experience Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as we'll as apply for travel visas as required by travel needs Preferred qualifications Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (eg, scripting, storyboard, and content), marketing content, usability labs and experience research, print production management Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors Experience with data visualization tools (eg, Tableau, Power BI) Experience managing tasks or workstreams in a collaborative team environment with third parties Ability to identify problems, brainstorm and analyze answers, and implement the best solutions Relevant industry expertise and/or experience in product, sales, or marketing technology

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Roles and Responsibilities Client Impact Manage deliverable development and workstreams on projects across a range of industries and problem statements Contribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Manage working relationship with client managers, and act as trusted and reliable partner Create predictive models using segmentation and regression techniques to drive profits Review analytics end-products to ensure accuracy, quality and timeliness. Proactively seek new knowledge and structures project work to facilitate the capture of Intellectual Capital with minimal oversight Team Collaboration & Culture Develop sound business recommendations and deliver effective client presentations Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findings Lead team and external meetings, and lead or co-lead project management Contribute to the firms intellectual capital and solution development Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants Develop effective working relationships with local and global teams including business partners Basic qualifications Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics Experience managing clients or internal stakeholders Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence Knowledge of metrics, measurements, and benchmarking to complex and demanding solutions across multiple industry verticals Data and analytics experience such as working with data analytics software (eg, Python, R, SQL, SAS) and building, managing, and maintaining database structures Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as we'll as apply for travel visas as required by travel needs Preferred qualifications Additional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (eg, Tableau, Power BI) Experience managing tasks or workstreams in a collaborative team environment Experience coaching junior delivery consultants Relevant industry expertise MBA or masters degree with relevant specialization (not required)

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client s overall strategy, performance, and operations. Roles and Responsibilities Client Impact Provide creative input on projects across a range of industries and problem statements Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value Collaborate with Mastercard team to understand clients needs, agenda, and risks Develop working relationship with client analysts/managers, and act as trusted and reliable partner Team Collaboration & Culture Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings Lead internal and client meetings, and contribute to project management Contribute to the firms intellectual capital Receive mentorship from consulting leaders for professional growth and development Basic qualifications Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management Relevant client or internal stakeholder management experience Logical, structured thinking, and affinity for numerical analysis Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as we'll as apply for travel visas as required by travel needs Preferred qualifications Ability to identify problems, brainstorm and analyze answers, and implement the best solutions Experience managing tasks or workstreams in a collaborative team environment with third parties Relevant industry expertise

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities What You Will do? Ability to manage multiple projects concurrently and delivering consistent positive results Capable of creatively using data sources to develop fact based approaches Capable of developing sound recommendations contributing to program objectives (cost savings) Capable of structuring logical and client ready documents Delivering presentations and communicating confidently with the client Responsible for handling complex analyses Interface with client to understand their sourcing and procurement requirements Participating and driving the client’s engagement cycle from lead to operations Contributing to team understanding of client culture. Giving suggestions on how team could be more effective Develop sourcing strategies & processes in line with client’s business goals & policies Monitoring and analyze trends of key commodities as input to sourcing initiatives Identifying new business opportunities and supporting the Program Manager/BD in efforts to expand client relationship Qualifications What You Should Bring? Expertise in MRO/Capex/IT/Marketing Proficiency in written, oral communication, presentation skills Ability to communicate effectively both face-to-face and on phone, with clients in US/Europe Excellent Analytical abilities and business acumen Should be a self-starter, self-motivated who can work effectively under minimal supervision Consultative Skills – e.g. Industry best practices, Process definition, cross functional experience/exposure etc. Excellent time management and prioritization abilities Very good hands-on skills in sourcing, e-Auction and category expertise in direct and indirect categories across multiple industries Language proficiency in English

The Grocery Category team in India is looking for a Category Manager to own and drive scale-up of categories and critical customer-focused initiatives. The person who joins this team must share our passion and commitment for serving customers while also making Amazon a preferred destination for Grocery customers. The candidate must be able to balance thinking big, working with ambiguity while driving speed of experimentation. We are looking for self-starters with strong analytical skills and result-orientation who can make and execute independent, data-driven decisions and work with senior stakeholders, both internally and externally. The successful candidate for this critical role will have strengths in independent problem-solving and working around constraints, demonstrate great voice and strong writing skills, show strong ownership and persistence, lead a team to deliver org goals, have proven leadership experience in managing projects, and be comfortable with evolving structure in a new space. - 3+ years of with Excel experience - 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience - Bachelors degree, or 3+ years of professional or military experience - Experience with financial analysis and P&L ownership - Experience managing large data sets and utilizing to drive performance and process improvements - Experience in vendor negotiations, pricing and promotion, inventory management, and product development

We are a recruitment firm seeking a highly motivated Strategy Consulting Intern to assist in our business transformation efforts. This remote internship offers a stipend of 5K INR per month along with performance-based incentives. Responsibilities: Conduct market analysis and research to support strategic planning Assist in developing and implementing business transformation strategies Analyze business processes and identify opportunities for improvement Support the team in various strategic initiatives Prepare reports, presentations, and other documentation as required Requirements: Strong analytical and problem-solving skills Excellent written and verbal communication skills Proficiency in MS Office (Word, Excel, PowerPoint) Ability to work independently and remotely Benefits: Gain hands-on experience in strategy consulting and business transformation Work remotely with a flexible schedule Opportunity to earn performance-based incentives Develop skills and knowledge in a dynamic industry.

Job Description & Summary A career within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing what s possible, and turning that into a reality. We assist our clients in transforming operations from the way they engage their customers to executing strategic programmes to achieve enterprise wide operational excellence. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary Internal 1. Cross-functional, cross-business teams for business development and delivery 2. Centres of excellence globally and in India 3. Management Consulting vertical 4. Overall Advisory / India Firm eco-system o Risk, Quality and Compliance teams External - All project stakeholders in client situations (from a business development or a business delivery perspective) Responsibilities Business Development - Mapping the market and independently/jointly identifying and leading pursuits across industry verticals and offerings in line with the strategic priorities of the practice. Supporting the key account strategy for the practice. Representing the P&O point of view in internal [cross-functional, multi-disciplinary] forums. Contributing to solution definition by weaving together the client s perspective with PwC s expertise and creating/communicating a compelling value proposition for clients. Ensuring adherence to PwC s commercial, independence and risk guidelines. Business Delivery - Having end-to-end ownership of client projects from strategic planning, project/program management, resource management to ensuring the quality of deliverables/impact. Ensuring adherence to PwC s risk, quality and delivery excellence guidelines. Managing cross-functional projects with resources from multiple geographies, practices. Ensuring adherence to key projects in a project context e.g. knowledge management, capability building, etc. Thought Leadership - Partnering with the larger team to author/curate/contribute in developing the research base of the practice. Work with member firms globally to understand the PwC capability repertoire and look at how to position that in the Indian context more effectively. Team Management - Leading a team of consultants / senior consultants in project contexts as well as a people manager. Providing feedback and helping them develop by balancing their aspirations with firm/practice expectations. Mandatory skill sets HRT Preferred skill sets Consulting Years of experience required 6+ yrs Education qualification MBA HR Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Certifications (if blank, certifications not specified) Required Skills Human Resources (HR) Technology Optional Skills Travel Requirements Available for Work Visa Sponsorship

The Strategy & Consulting Global Network Song Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center, Contact Center Transformation Good to have skills: AWS Lambda and Lex bots, Amazon Connect, Customer Experience Experience: Minimum 4 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute Join our team of SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Global Network SONG I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across cloud contact center transformations. Ideate and execute on compelling design workshops for cloud contact center transformations Ability to stay upto market new technologies, perform research and provide strategic, goal-driven solutions for clients Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues Advise clients on industry best practices (when appropriate) Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work on innovative assets, proof of concept, sales demos for Amazon Connect cloud contact center Support in responding to RFIs and RFPs on contact center transformations Bring your best skills forward to excel at the role: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Ability to take new challenges and to be a passionate learner Your experience counts! MBA from a tier 1 or tier 2 institute 4+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional) Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Qualification Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 4+ years

Job Title - Management Consulting / Analyst / Consultant / Manager - S&C GN Management LevelAnalyst / Consultant / Manager Educational Qualification Full time MBA / PGDM (Full time) from Tier-1 Institutions Location Gurgaon/New Delhi /Mumbai/ Bangalore /Kolkata/ Pune/Hyderabad/Chennai as applicable Roles & Responsibilities Identifying , assessing and solving complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors Identifying a client's high-level business needs and in the creation of detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases Defining how our clients can leverage new technologies for greatest strategic impact in the digital world that supports business requirements and reduces costs Solving key business problems and challenges by painting a picture of, and charting a journey from the current state to a "to-be" enterprise environment Developing detailed and actionable business cases and plans which reflect our practice's deep industry, Digital and business process acumen to leverage technology for greatest strategic impact Working in multi-disciplinary teams to shape, sell, communicate and implement programs Assisting our clients build the required capabilities for growth and innovation to sustain high performance Developing offerings and assets Key Competencies Must have skills Academic excellence - Demonstrate consistency throughout academic career Knowledge of Microsoft tools - PowerPoint, Excel, Word & MS Project Excellent English communication skills (written and spoken) along with any other foreign language is a plus Strategic and analytical thinker, effective and proactive problem solver Aptitude to learn, problem solving, ability to think creatively to solve real world business problems Ability to seamlessly integrate and work collaboratively in fast-paced global environment Competence in building credibility and effective relationships with stakeholders Good to have Knowledge of tools such as Power BI, Tableau, SQL, Microsoft Axis, Azure, AWS or any other data visualization platform Effective presentation development and delivery skills to diverse stakeholders Demonstrated leadership skills in projects or any other allied activities ( e.g. college clubs, pro-bono volunteering) Knowledge of programming language such as C++, Java, R, S-Plus, Python or any other niche technical capability Knowledge on key technology implementation solutions – MES, SAP, IOT, Analytics within manufacturing is a plus Knowledge on aftermarket service operations including spare parts management, Warranty management is a plus Disclaimer 1. Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 2. Accenture is committed to providing veteran internship opportunities to our service men and women. 3. All decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 4. Please take note that, unless there is a formal offer of employment from Accenture, any communication made by Accenture in respect of open position/selection process or steps related thereto shall not be assumed or treated to be as a commitment or an offer of employment or guarantee of employment with Accenture 5. At Accenture, the health and well-being of our people, our clients and the community is our top priority. We are also committed to complying with all government safety protocols as we bring our people to our offices. Before onboarding, we strongly encourage all selected candidates to take both doses of the COVID-19 vaccine as per government prescribed timelines." 6. Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accentures criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line https://businessethicsline.com/accenture or india.fc.check@accenture.com 7. Accenture has not authorized its officials to either collect money, benefit(s) and or favour (s) of any kind from the college Placement committee, student body and or college administration for participating in campus recruitment events at the time of confirming Accenture's participation in the same About Our Company | Accenture Qualification Experience - Analyst - 0 - 3 Years / Consultant - 3 to 7 Years / Manager - 7+ Years

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for? Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation