Managed Services Pre-Sales Lead - AVP

Key Responsibilities:

• Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M$25M+).
• Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
• Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
• Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
• Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
• Articulate Jades differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
• Present to C-level executives and participate in orals and client walkthroughs.
• Track market trends and incorporate innovations and best practices in solution designs.

Required Experience & Skills:

• 2025 years of IT services experience, with strong emphasis on application and infrastructure managed services.
• Proven experience managing large delivery programs (100+ FTEs).
• Minimum 57 years of experience in pre-sales, solution architecture, or deal strategy roles.
• Demonstrated ability to lead and win $10M+ pursuits in a competitive RFP environment.
• Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
• Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
• Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
• Excellent executive communication and presentation skills.

Preferred Qualifications:

• Prior experience working with North American/European enterprise clients.
• Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
• Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
• Bachelor''s/Masters in Engineering, Computer Science, or related discipline.
• ITIL, PMP, or equivalent certifications are a plus.