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Make - Customer Care Specialist (APAC)

Make - Customer Care Specialist (APAC)

Make

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

automation coding process documentation process improvement saas relationship packaging manager technology customer support management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Team:

Our customers are at the heart of everything we do and they come from a variety of industries and different backgrounds. No prior automation experience is needed to use Make. As a Customer Care Specialist you will act as an automation expert to guide and educate our customers in order to help them grow and expand their business with Make. You will be in the frontline helping our customers resolve any issues that they might have when it comes to using the platform. You will be dealing with a variety of inquiries ranging from highly technical to understanding the basic tools and features Make has to offer. The key to success in this role is passion towards helping others and possessing strong problem-solving skills.

Roles & Responsibilities

Engage with our customers to solve any issues they might be experiencing when using Make
Assist customers with automating their workflows on Make
Escalate issues internally in order to continuously improve our platform
Provide best practices to our Community so that Customers can effortlessly automate their workflows with Make
Capture valuable Customer Feedback to support continuous product and process improvement
Contribute to improving Customer Care processes and systems by sharing recommendation with your peers and your managers
Cooperate internally to keep product and process documentation up to date to ensure efficient internal and external knowledge sharing

The qualifications you need:

English fluency
2+ years of Customer Support experience within a SaaS company
Proven ability to problem solve complex customer issues and willingness to go above and beyond to meet customer expectations
Excellent written and verbal communication skills
Emotional intelligence
Desire to create a trustful and valuable relationship with our Customers
Strong technical acumen
True ability to understand customer needs and constraints
Strong appetite for automation and excellent understanding of API ecosystems (endpoint management, webhooks )
Very good knowledge of Integration ecosystems and good understanding of automation market
Coding experience would be an advantage
Technical or hands-on experience with no-code automations tool would be a plus
Excellent written communication skills
Team spirit and humility
Flexible with shifts- AMS: (Americas) On-premise from 5pm to 2am IST (India Time) APAC: On-premise from 6am to 3pm IST (India Time)

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Make - Customer Care Specialist (APAC)

bengaluru

2.0 - 7.0 yrs

INR 4 - 9 Lacs

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Make - Customer Care Specialist (APAC)