Major Incident Manager - L1

MIM in banking Domain , looking only for chennai location and Immediate joiners.

The MIM team plays a pivotal role in ensuring the stability and resilience of our IT services, swiftly resolving high-impact incidents to minimize disruptions to our banking operations. We are seeking candidates who meet the following key qualifications:

• Experience

  : Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain.

• Certifications

  : ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices.

• Technical Proficiency

  : Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

• Communication Skills

  : Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

• Composure Under Pressure

  : Proven ability to remain calm and effective in high-pressure situations, ensuring swift and accurate decision-making during critical incidents.

• Additional Skills:

• Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
• Competence in producing detailed post-incident reviews with actionable recommendations.
• Strong analytical skills to identify trends with common themes and prevent recurring incidents.
• Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
• Ability to work 24/7 in rotational shifts as required for global coverage.