Major Incident Manager - L1

Detailed J

Experince - 7 year

MIM exp mandatory - 5 years

Locationa - Chennai

Rates including mark up - 120K/M

Experience:

• Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain.

Certifications:

• ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices

Technical Proficiency

• Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

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Communication Skills

• Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

Composure Under Pressure

• Proven ability to remain calm and effective in high-pressure situations, ensuring swift and accurate decision-making during critical incidents.

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Additional Skills:

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  • Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
  • Competence in producing detailed post-incident reviews with actionable recommendations.
  • Strong analytical skills to identify trends with common themes and prevent recurring incidents.
  • Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
  • Ability to work 24/7 in rotational shifts as required for global coverage.

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