Major Incident Manager - L1

The MIM team plays a pivotal role in ensuring the stability and resilience of our IT services, swiftly resolving high-impact incidents to minimize disruptions to our banking operations. We are seeking candidates who meet the following key qualifications:

• Experience

  : Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain.

• Certifications

  : ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices.

• Technical Proficiency

  : Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

• Communication Skills

  : Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

• Composure Under Pressure

  : Proven ability to remain calm and effective in high-pressure situations, ensuring swift and accurate decision-making during critical incidents.

• Additional Skills:

• Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
• Competence in producing detailed post-incident reviews with actionable recommendations.
• Strong analytical skills to identify trends with common themes and prevent recurring incidents.
• Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
• Ability to work 24/7 in rotational shifts as required for global coverage.

Experience: 5-8 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.