M365 and AAD Manager

British Council

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This role is open to applicants who already have the legal right to work in India at the time of application. Relocation and visa sponsorship are not available. The British Council supports flexible working, including hybrid arrangements, subject to line manager approval and operational requirements.

Role Context

The M365 and AAD Manager is responsible for developing and delivering the service lifecycle roadmap for M365, AAD, and Mobile Device Services in line with the British Council’s Digital Engagement Strategy. This includes overseeing the service from launch through delivery, continuous improvement, and eventual retirement, working with both suppliers and internal Digital and Technology staff. The role is also accountable for day-to-day management of all lifecycle activities, ensuring services remain secure, efficient, and aligned to organisational needs.

The British Council’s Digital and Technology Directorate leads the organisation’s digital strategy and transformation, focusing on creating digital products, optimising platforms, enhancing digital capability, and enabling growth and efficiency through technology. Organised into Product, Engineering, Operations, and Performance divisions, the Directorate oversees strategy, infrastructure, development, data, innovation, and cybersecurity. Within this, the Operations division ensures the delivery of secure and performant enterprise platforms and workplace environments through supplier partnerships and ITIL-based processes, while also managing the transition of new products and services into the live environment.

Main responsibilities

The M365 and AAD Manager is responsible for developing and delivering the service lifecycle roadmap, ensuring a clear sourcing strategy, and maintaining the service portfolio, policies, and standards. This involves working with business stakeholders, suppliers, and industry experts to align services with organisational needs while ensuring compliance and effective governance. The role also oversees budget preparation and financial control, balancing the use of external partners and internal resources to achieve value and efficiency.

In addition, the role manages high-level stakeholder relationships to ensure service reliability, effectiveness, and continuous improvement. Acting as a key point of contact, the Manager collaborates with subject matter experts to benchmark performance, identify improvements, and address underperformance. As the primary stakeholder in IS processes, the Manager drives service improvement, sets priorities, and ensures the delivery of secure, efficient, and reliable IT services across the organisation.

Role-Specific Skills

• IT Service Management / ITIL Process delivery
• Supplier Management
• Project management

Role specific knowledge and experience

• Experience of Managing Supplier Service Delivery
• Budget management

Education

• Degree level or equivalent

Professional Qualification

Minimum / Essential

• Prince 2 Foundation
• ITIL V3/V4 Foundation
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Endpoint Administrator Associate

Desirable

• Prince 2 Foundation/Practitioner
• ITIL V3/V4 Expert Level
• Microsoft Certified: Azure Solutions Architect Expert

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.