Logistics Team Lead

Customer Delight Logistics team

Roles & Responsibilities

• Lead and supervise the Customer Delight Logistics team to ensure smooth daily operations.

• Monitor overall daily shipments, including in-transit, delayed, and failed deliveries.

• Handle escalations raised by Customer Delight Team, ensuring timely and effective resolution.

• Identify and implement process improvements to optimize cost, time, and operational efficiency towards the order delivery journey

• Track and maintain the overall delivered percentage and other critical KPIs for the team

• Communicate timely updates to customers about delayed shipments, ensuring a positive customer experience.

• Highlight and resolve issues related to out-of-stock products and share relevant communication with customers.

• Train, motivate, and evaluate team members to drive performance and ensure adherence to quality standards.

Additional Skills

• High school diploma or equivalent; associate or bachelor's degree is a plus.

• Strong problem-solving and decision-making abilities.

• Empathetic and patient demeanour when dealing with customer raised issues or

complaints.

• Ability to handle a high volume of customer inquiries in a fast-paced

environment.

• Proficiency in using customer support software, ticketing systems, and CRM

tools.

• Ability to work independently as well as collaboratively within a team.

• Flexibility to work in shifts and adapt to changing schedules as required