We are looking for a logistics operations executive with 2-3 years of experience in e-commerce or D2C logistics. This person will own day-to-day delivery coordination with our logistics, monitor TAT and on-time delivery, and operationalise new. The role is execution-heavy, requiring strong attention to detail and a proactive approach to exceptions.

Responsibilities

Daily coordination with partners: pickup creation, manifest generation, label verification, and shipment allocation.
Monitor shipments through the delivery lifecycle, escalate exceptions (NDR, delays, RTOs), and ensure maximum on-time delivery.
Follow up with logistics partners to close NDRs within SLA and reduce RTO%.
Track KPIs: TAT adherence, OTD% %, first-attempt delivery rate, RTO%, scan compliance.
Prepare daily/weekly dashboards and share RCA on misses.
Create SOPs for new SKUs (packaging, volumetric weight, fragile handling, HSN).
Run test shipments before full roll-out.
Validate invoices from partners and dispute errors.
Maintain updated documentation of rate cards, SLAs, and escalation contacts.

Requirements

2-3 years in logistics/fulfilment operations (preferably D2C/e-commerce).
Hands-on experience with logistics portals.
Proficiency in Excel/Google Sheets (pivots, lookups).
Strong communication skills for vendor coordination and escalations.

This job was posted by Kripa Raheja from Upliance.

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Logistics Operations Executive