Logistics Executive

About Us

Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results.

Roles & Responsibilities

Order Journey and Fulfilment Tracking

• Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery.
• Record, track & regularly review Warehouse & Delivery Partners’ performance against aligned Service Level Agreements (SLAs) & suggest areas for improvement to the teams.
• Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers.
• Provide regular updates to customers on order status.
• Take complete ownership of B2B customer documentation.
• Share regular projections with the Warehouse & Delivery Partner teams for better planning & execution.
• Anticipate any risks proactively & work with the relevant teams to resolve & restrict negative impact

Discrepancy and Returns Management

• Investigate and resolve discrepancies in orders, such as quantity or quality issues.
• Handle return requests promptly and in accordance with company policies.
• Implement preventive actions to minimize future discrepancies and returns.
• Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to control such returns in alignment with Warehouse & Delivery Partners.

Maintaining Performance Reports & Dashboards

• Fill Rate performance On-shelf & Warehouse availability.
• Order to delivery Turn-around Time (TAT)
• Cost performance
• Discrepancy report
• Inward performance & accuracy

Warehouse Standard Operating Procedure (SOP) Deployment

• Ensure that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process.
• Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances.
• Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence.
• Continually reviewing & improving SOPs basis regular process feedback.

New Logistics Partners Identification & Onboarding

• Identify new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance.

Experience & Skills

• Bachelors Degree in relevant field
• 2 to 5 years of experience in the Supply Chain Management field.
• Basic Understanding of Warehousing & Logistics operations.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Computer-savvy with a working knowledge of MS Excel

Location

Guwahati, Assam

Job Type: Full-time

Pay: ₹33,000.00 - ₹45,000.00 per month

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• This job is on third-party payroll, would be okay with this setting? Please Note : Only apply if you're comfortable with this.
• What is the notice period you have to serve?
• This job is based in Guwahati, Assam and would require you to work from Guwahati. Would you be comfortable with that? Please mention your current location as well.

Work Location: In person