Logistics Executive

This job is provided by apna.co 📌 Job Title: Central Operations Executive – Pan-India Driver Movement🏢 Company: DriverShaab📍 Location: Kolkata, West Bengal (HQ)🕒 Work Schedule: 6 Days a Week | 11:00 AM – 9:00 PM (Must be available over phone at all times)💰 Salary: ₹20,000 – ₹25,000 per month🔧 Job Role & Responsibilities:As a Central Operations Executive at DriverShaab, you will play a pivotal role in ensuring the smooth coordination and execution of driver deployments and service delivery across India. This role demands high accountability, strong communication, and round-the-clock availability to manage field-level escalations, client updates, and internal process adherence.Key Responsibilities:🧭 Pan-India Driver Movement Management:Track, coordinate, and optimize driver assignments and movements across cities via DriverShaab’s internal portal.

🖥️ Portal & Dashboard Handling

Operate and update the DriverShaab portal in real-time with driver statuses, allocation, issues, and service completion data.

📞 Stakeholder Communication

Act as a central liaison between DriverShaab Points of Contact (POCs) and client representatives to ensure clear, timely, and professional communication.

🚨 Escalation & Issue Handling

Proactively identify potential delays or issues, escalate where necessary, and ensure resolutions are prompt and satisfactory.

📧 Professional Communication

Draft and respond to operational emails with a clear, convincing tone. Must possess strong email etiquette and the ability to de-escalate tension with tact and professionalism.

👥 Team Coordination

Collaborate seamlessly with DriverShaab’s city teams, internal support staff, and field executives to manage execution and feedback loops.

☎️ Always-On Availability

Be reachable by phone beyond office hours to manage urgent operational situations when required.✅ Who You Are:A workaholic with an unshakable dedication to execution and problem-solving.A team player who thrives under pressure and manages chaos with calm.Strong in English and Hindi communication, both verbal and written.Excellent at writing clear, persuasive emails that build trust and credibility.Extremely responsible, detail-oriented, and operationally sharp.Comfortable with technology tools, dashboards, and coordination apps.

🎓 Qualifications & Skills

Education: Graduate in any discipline (Operations, Business, or related field preferred).Experience: 1–3 years in operations, logistics, BPO, or coordination roles preferred.

Skills

MS Excel, Google Sheets, and internal dashboardsExcellent phone and email communicationConflict resolution and issue trackingTime and resource management