1. Maintaining all reports for Delivery Operations for the assigned locations. 2. Rider wise/Hub Wise - Reports at various intervals during the day. 3. Daily performance analysis. 4. Regular interactions with Hub In-charges for monitoring delivery 5. TAT Connecting with the Delivery team and reporting to the management any issues faced by the team for quick resolutions to ensure smooth delivery operations. Qualification: Any Graduation Should be able to Speak English, Kannada & Hindi

Coordinating with the Central HR Ops team and the respective regional stakeholders for all HR activities. Assisting in ensuing statutory compliance. Coordinating for all labour issues, factory S&D licences Coordinating for timely payroll input.

Experience in Liaising with govt authorities like labour/PF/ESIC/BBMP etc MIS Data Management Savvy. Computer Savvy. Must be able to read, write and speak Kannada Workforce Recruitment: Assist in recruiting delivery and plant workforce based on business needs. Coordinate with local staffing partners and internal teams to fulfill manpower requirements. Compliance Management: Ensure adherence to all applicable labor laws and statutory requirements across the region. Obtain and maintain necessary licenses, registrations, and documentation for each location. Liaise with compliance vendors, labor authorities, and the central compliance team to ensure timely submissions and issue resolution. Employee Onboarding Offboarding: Manage systematic onboarding processes for both on-roll and off-roll employees. Ensure all joining formalities and background verifications are completed accurately and in a timely manner. Coordinate offboarding procedures, including final settlements and exit documentation. HR Operations Documentation: Maintain accurate and up-to-date employee records and documentation Coordinate with the corporate HR team on salary inputs, payroll processing, and benefit deployment for the regional workforce. Ensure timely submission of monthly HR reports and MIS. Employee Relations Grievance Handling: Serve as the single point of contact for handling employee grievances and concerns within the region. Provide resolution support while ensuring fairness and compliance with company policies and applicable laws. Conduct periodic employee engagement activities and collect feedback.

This role is within the Growth team, where youll take the lead in driving all Customer Lifecycle Management (CLM) and Retention campaigns by collaborating with both central and city teams. You will analyze data to uncover actionable insights into customer behavior, usage patterns, and more. Additionally, youll work closely with senior leadership across various functions to deliver a data-driven action plan. - Conduct business analysis and develop a strong understanding of key metrics. - Extract data for daily reporting and ad hoc analysis. - Plan, manage and execute SMS, email, notifications, and other communication strategies. - Oversee daily operations related to communication execution. - Analyze the performance of various retention campaigns. - Publish and share weekly performance metrics to enable teams to act proactively.

Experience: 3-7 years. Responsibilities: Design, develop, test & maintain software solutions using .NET , C# & Azure Cloud. Collaborate with cross-functional teams on RESTful services, ASP.NET ,microservices, Azure cloud, Azure Functions and Storage.

Manage production planning from live bird reception to processed bird dispatch. Monitor stock levels of processed birds, raw materials, packaging, and consumables to meet client needs and ensure continuous operations. Oversee slaughtering processes, temperature control, and sanitation across all processing and storage sites. Ensure all production processes comply with SOPs, food safety standards (HACCP, GMP), and local regulations. Coordinate with live bird teams, Processed chicken receiving teams, and processing staff for smooth operations. Analyze bird processing operations, yield, and performance to meet quality standards and customer requirements. Prepare and maintain daily and periodic data related to production, dispatch, and inventory for reporting and invoicing. Monitor and verify the quality, yield, and compliance of processed birds to ensure customer and internal quality standards are met. Monitor and verify the implementation of biosecurity, hygiene, and sanitation practices across the facility are met Prepare for and support internal and external food safety and quality audits. Identify and implement corrective actions based on operational analysis, audits, and continuous improvement initiatives. Adoptation for flexible work timings Manage production planning from live bird reception to processed bird dispatch. Monitor stock levels of processed birds, raw materials, packaging, and consumables to meet client needs and ensure continuous operations. Oversee slaughtering processes, temperature control, and sanitation across all processing and storage sites. Ensure all production processes comply with SOPs, food safety standards (HACCP, GMP), and local regulations. Coordinate with live bird teams, Processed chicken receiving teams, and processing staff for smooth operations. Analyze bird processing operations, yield, and performance to meet quality standards and customer requirements. Prepare and maintain daily and periodic data related to production, dispatch, and inventory for reporting and invoicing. Monitor and verify the quality, yield, and compliance of processed birds to ensure customer and internal quality standards are met. Monitor and verify the implementation of biosecurity, hygiene, and sanitation practices across the facility are met Prepare for and support internal and external food safety and quality audits. Identify and implement corrective actions based on operational analysis, audits, and continuous improvement initiatives. Adoptation for flexible work timings

1. Learn and assist to Set daily/weekly/monthly objectives in respective sections. 2. Learn and assist to Organize workflow by assigning responsibilities and preparing schedules. 3. Assist and oversee in coaching floor workers 4. Learn and assist to Ensure the safe use of equipment and schedule regular maintenance. 5. Learn and assist to Check production output according to specifications. 6. Learn and assist in Submitting reports on performance and progress. 7. Learn and assist to Identify issues in efficiency and suggest improvements. 8. Learn and assist in Training new employees on how to safely use machinery and follow procedures. 9. Learn and assist to Enforce strict safety guidelines and company standards. 10. Learn and assist to Maintain daily production report and stock report at the end of shift. 1. Learn and assist to Set daily/weekly/monthly objectives in respective sections. 2. Learn and assist to Organize workflow by assigning responsibilities and preparing schedules. 3. Assist and oversee in coaching floor workers 4. Learn and assist to Ensure the safe use of equipment and schedule regular maintenance. 5. Learn and assist to Check production output according to specifications. 6. Learn and assist in Submitting reports on performance and progress. 7. Learn and assist to Identify issues in efficiency and suggest improvements. 8. Learn and assist in Training new employees on how to safely use machinery and follow procedures. 9. Learn and assist to Enforce strict safety guidelines and company standards. 10. Learn and assist to Maintain daily production report and stock report at the end of shift.

Maintaining the weighing scale, its calibration, DC book and records Weighing and lifting of live birds Co-ordinating with lifting labors Bird stock verification after lifting Work on required time

Logistic Executive - Coimbatore Own hub Operation Handling the operations at Hub cordination with Factory manaing delivery boys Customer experiance-deivery to the end customer Recruitement of delivery boys complaints management inventrory management

We are looking for a detail-oriented Accounts Payable Executive responsible for processing vendor invoices, managing payments to vendors and employees, and ensuring statutory compliance with TDS and GST regulations. The role includes support in monthly book closure activities like accruals and prepayments, handling audit requirements, and coordinating with internal and external stakeholders. Proficiency in Excel and strong communication skills are essential. 1. AP Invoice Booking 2. Payment processing for Vendors and Employee Reimbursements 3. Good knowledge in TDS payments and TDS return filings 4. Good knowledge in GST payments and GST return filings 5. Monthly book closure activities- Accruals , Prepaid 6. Handling Auditors 7. coordination with stake holders 8. Good knowledge in excel

Preparing Data for Planning Doing Planning for FnV as per the set Process MIS Reports to be managed without any error Doing Transactions in Magento and SCM Preparing Data for Planning Doing Planning for FnV as per the set Process MIS Reports to be managed without any error Doing Transactions in Magento and SCM

Factory Operations: Establishing and implementation of all standard food safety parameters mandated by the internal quality policy company and regulatory authorities. Manage product quality during entire process flow, verify that all process control parameters are being followe'd and always documented. Inspect products and follow process from beginning to end to ensure all products met safe quality food standards. Enforce all company GMPs policies and procedures. Support the on-time release of finished products and raw materials and provide compliance guidance during regulatory inspections and corporate audits. Evaluate and approve raw materials and finished products, ensuring organizational and industrial guidelines and specifications we're followe'd. Maintain a culture of continuous improvement by identifying process improvement opportunities and work with the Quality Team to implement change. Will assist in conducting internal audits and manage audits by third-party inspectors. Will assist in data analysis and preparing reports on food quality status to relay to top management. Monitoring of all record keeping and retrieval of all records - tests, inspections, QC logs as per requirement. Managing quality executives/ trainees/ interns of the respective location. Customer complaint handling: Will assist cs team in review and respond to customer complaints and feed back to respective departments Will be in charge of doing RCA & corrective action for the quality complaints for respected geos, record keeping. Hub and Retail shop Operations: hub inspection/audit and carry out routine inspection/audit of the all the hubs/retail shop in the city. Will assist/conduct regular scheduled training for hub/retail shop staffs. Procurement Operations: documentation of all the suppliers and scheduling and conducting vendor audits. documentation of supplier performance evaluation. Will assist/conduct regular scheduled vendor improvement training for the approved suppliers Will assist in the implementation of food safety standards, quality programmes as mandated by the internal quality policy of the company and regulatory authorities with the supplier Laboratory: Will assist in the monitoring the microbiology laboratory and chemical tests to ensure all the tests are being done according to internal laid manual and required FSSAI and / or other applicable standards. Other Requirements: Work in shifts along with some travel required with occasional outstation travel for partner institution research programmes/ training field staff/ QA implementation/Vendor improvement program at different location or training purposes. Fieldtrip/Travel for the purpose of internal audits and supplier audit. Should be conversant in computer skills and Good English Language skills. Any other duties or deputation to meet the overall food safety and quality assurance objectives of the company.

Manage production planning from live bird reception to processed bird dispatch. Monitor stock levels of processed birds, raw materials, packaging, and consumables to meet client needs and ensure continuous operations. Oversee slaughtering processes, temperature control, and sanitation across all processing and storage sites. Ensure all production processes comply with SOPs, food safety standards (HACCP, GMP), and local regulations. Coordinate with live bird teams, Processed chicken receiving teams, and processing staff for smooth operations. Analyze bird processing operations, yield, and performance to meet quality standards and customer requirements. Prepare and maintain daily and periodic data related to production, dispatch, and inventory for reporting and invoicing. Monitor and verify the quality, yield, and compliance of processed birds to ensure customer and internal quality standards are met. Monitor and verify the implementation of biosecurity, hygiene, and sanitation practices across the facility are met. Prepare for and support internal and external food safety and quality audits. Identify and implement corrective actions based on operational analysis, audits, and continuous improvement initiatives.

Role & responsibilities Workforce Recruitment: •Assist in recruiting delivery and plant workforce based on business needs. •Coordinate with local staffing partners and internal teams to fulfill manpower requirements. Compliance Management: •Ensure adherence to all applicable labor laws and statutory requirements across the region. Obtain and maintain necessary licenses, registrations, and documentation for each location. Liaise with compliance vendors, labor authorities, and the central compliance team to ensure timely submissions and issue resolution. Employee Onboarding & Offboarding: •Manage systematic onboarding processes for both on-roll and off-roll employees. Ensure all joining formalities and background verifications are completed accurately and in a timely manner.•Coordinate offboarding procedures, including final settlements and exit documentation. HR Operations & Documentation: Maintain accurate and up-to-date employee records and documentation Coordinate with the corporate HR team on salary inputs, payroll processing, and benefit deployment for the regional workforce.•Ensure timely submission of monthly HR reports and MIS. Employee Relations & Grievance Handling: •Serve as the single point of contact for handling employee grievances and concerns within the region. •Provide resolution support while ensuring fairness and compliance with company policies and applicable laws. •Conduct periodic employee engagement activities and collect feedback. Preferred candidate profile Experience in Liaising with govt authorities like labour/PF/ESIC/BBMP etc MIS & Data Management Savvy. Computer Savvy.

Quality Assurance Executive/ Senior Executive/Asst.Manager is responsible for overseeing and ensuring the consistent application of quality assurance protocols and food safety standards within a designated food manufacturing plant. This role acts as an impartial third-party, providing expert oversight, independent verification, and continuous improvement recommendations to enhance product quality, safety, and regulatory compliance. The ideal candidate will possess a strong background in food science, quality assurance, and a thorough understanding of relevant food safety regulations (e.g., FSSAI, HACCP, GMP, ISO 22000). Key Responsibilities: 1. Quality Assurance and Food Safety Oversight: Conduct regular, unannounced inspections of production lines, raw material storage, finished product warehousing, and all operational areas to ensure adherence to established quality and food safety standards. Verify the implementation and effectiveness of the plants HACCP (Hazard Analysis and Critical Control Points) plan, PRPs (Prerequisite Programs), and OPRPs (Operational Prerequisite Programs). Monitor and verify critical control points (CCPs) and ensure appropriate corrective actions are taken when deviations occur. Review and approve incoming raw materials, packaging materials, and finished products against specifications. Oversee the calibration and maintenance of quality testing equipment. Ensure proper sanitation procedures are followed throughout the plant. 2. Auditing and Compliance: Perform internal audits (product, process, system) to identify non-conformities and areas for improvement against client specifications, internal standards, and regulatory requirements (e.g., FSSAI regulations, local health codes). Assist the plant in preparing for and participating in external audits (e.g., regulatory, customer, certification audits). Ensure compliance with all applicable national and international food safety regulations and standards. Maintain thorough and accurate documentation of all audits, inspections, and quality records. 3. Data Analysis and Reporting: Collect, analyze, and interpret quality data (e.g., sensory analysis, microbiological testing, physical attributes, complaint data). Generate detailed reports on quality performance, non-conformances, and corrective actions for the premises. Identify trends, root causes of quality issues, and recommend preventative measures. Present findings and recommendations to plant management and stakeholders. 4. Corrective and Preventive Actions (CAPA): Investigate customer complaints, internal non-conformances, and quality deviations thoroughly to determine root causes. Collaborate with plant personnel to develop and implement effective corrective and preventive actions. Follow up on the effectiveness of implemented CAPAs to ensure sustained improvement. 5. Training and Development: Provide guidance and support to plant personnel on quality assurance and food safety best practices. Identify training needs and potentially assist in the delivery of training programs related to food safety, GMPs, and quality control. 6. Continuous Improvement: Proactively identify opportunities for process optimization and quality enhancement within the plant. Work collaboratively with plant management and production teams to implement improvement initiatives. Stay updated on industry best practices, emerging food safety risks, and regulatory changes. 7. Relationship Management: Maintain a professional and collaborative working relationship with all levels of staff at the food plant. Act as a liaison between [Your Company and the 3P Vendor to ensure clear communication and alignment on quality objectives. Qualifications: Education: Bachelors degree or Master s degree in Food Science, Food Technology, Microbiology, Chemistry, or a related scientific field. Experience: Minimum 1-3 years of progressive experience in Quality Assurance/Food Safety within the food manufacturing industry. Experience working in a 3rd party auditing or consulting role is highly desirable. Strong understanding of various food processing technologies. Certifications (Preferred): HACCP Certification Internal Auditor training for food safety management systems. Skills: Good knowledge of food safety principles, quality management systems, and regulatory requirements (FSSAI, etc.). Strong analytical and problem-solving skills with attention to detail. Good communication (written and verbal) and interpersonal skills. Proficient in using quality management software and Microsoft Office Suite (Excel, Word, PowerPoint). Ability to work independently, make sound decisions, and manage multiple priorities. Strong ethical conduct and integrity. Ability to travel as needed (if applicable, e.g., to different plant locations).

Role & responsibilities Evaluating the adequacy and operating effectiveness of Internal controls, identify gaps & initiate corrective actions. Identify & drive process automations and minimize manual processes & controls. • Analyzing, investigating & presenting the key movement and trends in P&L items with reasoning. Monthly & Adhoc MIS reports. • Ensure all the payments are released as per standard guidelines. • GL/ Vendor reconciliations & obtaining Vendor balance confirmations. Intercompany reconciliations, cost center analysis and allocations. Monthly closing of books of accounts as per the defined parameters. Ensure accuracy & zero deviations in statutory compliances -TDS/ TCS & GST, Equalization Levy, 16A, 26AS reconciliation. Review of statutory and commercial documents. Coordination with Tax authorities / furnishing replies in relation to notices, handling tax assessments & scrutiny. • Preparation of projected financial statements. • Preparation of Standalone/ Consolidated financials, Cash Flow Statement, Schedules & Notes-to-accounts. • Ensure timely closure of year end Statutory Audit & Tax Audit, Due diligence exercise. Preferred candidate profile 3-6 Years experience post CA, 10+ years post M.Com /B.Com/MBA with team handling experience.

Role & responsibilities Forecasting and Planning for Perishable Category Managing Multiple replenishment Models for different cities Availability across Express Hubs Above 95% Wastage Less than 2% Preferred candidate profile Must be proficient in Advanced Excel Must have min 1+ years experience in demand planning & forecasting(preferably for low-shelf-life products) Good communication & interaction skills

The Quality Assurance Executive/ Senior Executive is responsible for overseeing and ensuring the consistent application of quality assurance protocols and food safety standards within a designated food manufacturing plant. This role acts as an impartial third-party, providing expert oversight, independent verification, and continuous improvement recommendations to enhance product quality, safety, and regulatory compliance. The ideal candidate will possess a strong background in food science, quality assurance, and a thorough understanding of relevant food safety regulations (e.g., FSSAI, HACCP, GMP, ISO 22000). Key Responsibilities: 1. Quality Assurance and Food Safety Oversight: * Conduct regular, unannounced inspections of production lines, raw material storage, finished product warehousing, and all operational areas to ensure adherence to established quality and food safety standards. * Verify the implementation and effectiveness of the plants HACCP (Hazard Analysis and Critical Control Points) plan, PRPs (Prerequisite Programs), and OPRPs (Operational Prerequisite Programs). * Monitor and verify critical control points (CCPs) and ensure appropriate corrective actions are taken when deviations occur. * Review and approve incoming raw materials, packaging materials, and finished products against specifications. * Oversee the calibration and maintenance of quality testing equipment. * Ensure proper sanitation procedures are followed throughout the plant. 2. Auditing and Compliance: * Perform internal audits (product, process, system) to identify non-conformities and areas for improvement against client specifications, internal standards, and regulatory requirements (e.g., FSSAI regulations, local health codes). * Assist the plant in preparing for and participating in external audits (e.g., regulatory, customer, certification audits). * Ensure compliance with all applicable national and international food safety regulations and standards. * Maintain thorough and accurate documentation of all audits, inspections, and quality records. 3. Data Analysis and Reporting: * Collect, analyze, and interpret quality data (e.g., sensory analysis, microbiological testing, physical attributes, complaint data). * Generate detailed reports on quality performance, non-conformances, and corrective actions for the premises. * Identify trends, root causes of quality issues, and recommend preventative measures. * Present findings and recommendations to plant management and stakeholders. 4. Corrective and Preventive Actions (CAPA): * Investigate customer complaints, internal non-conformances, and quality deviations thoroughly to determine root causes. * Collaborate with plant personnel to develop and implement effective corrective and preventive actions. * Follow up on the effectiveness of implemented CAPAs to ensure sustained improvement. 5. Training and Development: * Provide guidance and support to plant personnel on quality assurance and food safety best practices. * Identify training needs and potentially assist in the delivery of training programs related to food safety, GMPs, and quality control. 6. Continuous Improvement: * Proactively identify opportunities for process optimization and quality enhancement within the plant. * Work collaboratively with plant management and production teams to implement improvement initiatives. * Stay updated on industry best practices, emerging food safety risks, and regulatory changes. 7. Relationship Management: * Maintain a professional and collaborative working relationship with all levels of staff at the food plant. * Act as a liaison between [Your Company and the 3P Vendor to ensure clear communication and alignment on quality objectives. Qualifications: Education: Bachelors degree or Master s degree in Food Science, Food Technology, Microbiology, Chemistry, or a related scientific field. Experience: Minimum 3- 5 years of progressive experience in Quality Assurance/Food Safety within the food manufacturing industry. Experience working in a 3rd party auditing or consulting role is highly desirable. Strong understanding of various food processing technologies. Certifications (Preferred): HACCP Certification Internal Auditor training for food safety management systems. Skills: Good knowledge of food safety principles, quality management systems, and regulatory requirements (FSSAI, etc.). Strong analytical and problem-solving skills with attention to detail. Good communication (written and verbal) and interpersonal skills. Proficient in using quality management software and Microsoft Office Suite (Excel, Word, PowerPoint). Ability to work independently, make sound decisions, and manage multiple priorities. Strong ethical conduct and integrity. Ability to travel as needed (if applicable, e.g., to different plant locations).

The 3rd Party Quality Assurance Executive/ Senior Executive/Asst.Manager is responsible for overseeing and ensuring the consistent application of quality assurance protocols and food safety standards within a designated food manufacturing plant. This role acts as an impartial third-party, providing expert oversight, independent verification, and continuous improvement recommendations to enhance product quality, safety, and regulatory compliance. The ideal candidate will possess a strong background in food science, quality assurance, and a thorough understanding of relevant food safety regulations (e.g., FSSAI, HACCP, GMP, ISO 22000). Key Responsibilities: 1. Quality Assurance and Food Safety Oversight: * Conduct regular, unannounced inspections of production lines, raw material storage, finished product warehousing, and all operational areas to ensure adherence to established quality and food safety standards. * Verify the implementation and effectiveness of the plants HACCP (Hazard Analysis and Critical Control Points) plan, PRPs (Prerequisite Programs), and OPRPs (Operational Prerequisite Programs). * Monitor and verify critical control points (CCPs) and ensure appropriate corrective actions are taken when deviations occur. * Review and approve incoming raw materials, packaging materials, and finished products against specifications. * Oversee the calibration and maintenance of quality testing equipment. * Ensure proper sanitation procedures are followed throughout the plant. 2. Auditing and Compliance: * Perform internal audits (product, process, system) to identify non-conformities and areas for improvement against client specifications, internal standards, and regulatory requirements (e.g., FSSAI regulations, local health codes). * Assist the plant in preparing for and participating in external audits (e.g., regulatory, customer, certification audits). * Ensure compliance with all applicable national and international food safety regulations and standards. * Maintain thorough and accurate documentation of all audits, inspections, and quality records. 3. Data Analysis and Reporting: * Collect, analyze, and interpret quality data (e.g., sensory analysis, microbiological testing, physical attributes, complaint data). * Generate detailed reports on quality performance, non-conformances, and corrective actions for the premises. * Identify trends, root causes of quality issues, and recommend preventative measures. * Present findings and recommendations to plant management and stakeholders. 4. Corrective and Preventive Actions (CAPA): * Investigate customer complaints, internal non-conformances, and quality deviations thoroughly to determine root causes. * Collaborate with plant personnel to develop and implement effective corrective and preventive actions. * Follow up on the effectiveness of implemented CAPAs to ensure sustained improvement. 5. Training and Development: * Provide guidance and support to plant personnel on quality assurance and food safety best practices. * Identify training needs and potentially assist in the delivery of training programs related to food safety, GMPs, and quality control. 6. Continuous Improvement: * Proactively identify opportunities for process optimization and quality enhancement within the plant. * Work collaboratively with plant management and production teams to implement improvement initiatives. * Stay updated on industry best practices, emerging food safety risks, and regulatory changes. 7. Relationship Management: * Maintain a professional and collaborative working relationship with all levels of staff at the food plant. * Act as a liaison between [Your Company and the 3P Vendor to ensure clear communication and alignment on quality objectives. Qualifications: Education: Bachelors degree or Master s degree in Food Science, Food Technology, Microbiology, Chemistry, or a related scientific field. Experience: Minimum 5 years of progressive experience in Quality Assurance/Food Safety within the food manufacturing industry. Experience working in a 3rd party auditing or consulting role is highly desirable. Strong understanding of various food processing technologies. Certifications (Preferred): HACCP Certification Internal Auditor training for food safety management systems. Skills: Good knowledge of food safety principles, quality management systems, and regulatory requirements (FSSAI, etc.). Strong analytical and problem-solving skills with attention to detail. Good communication (written and verbal) and interpersonal skills. Proficient in using quality management software and Microsoft Office Suite (Excel, Word, PowerPoint). Ability to work independently, make sound decisions, and manage multiple priorities. Strong ethical conduct and integrity. Ability to travel as needed (if applicable, e.g., to different plant locations).

A QA executive in the Freshalicious Super Bazaar Pvt Ltd is part of a QA team responsible for managing factory level Food safety management system. Line manage, food safety team to implement FSMS . Activities would include but not limited to implementing SOPs, evaluation of process, audits, testing methodology to meet regulatory compliance, documentation and training. They will design and develop quality procedures as required by the operations and ensure that production is maintained at such standards. Monitor and report quality KPI s. Quality Assurance team member will participate in activities to monitor, operate and provide technical support to the above-mentioned activities and work to produce safe products as per fssai and set organisational fsms norms. Job Description: Broad Area - Quality Assurance Factory Operations/Private Label/ Retail : Establishing and implementation of all standard food safety parameters mandated by the internal quality policy of the company and regulatory authorities. Supervise the Vendor staffs and provide guidance and feedback of the respective location. Oversee all product development procedures to identify deviations from quality standards Be on the lookout for opportunities for improvement and develop new efficient procedures Ensure timely corrective action on non-conformities appearing in the system and institute preventive actions to eliminate recurrence of non-conformities. Responsible for creating/ monitoring & improvement of food safety documents like Manuals, SOP, SSOP, work instructions, formats, Quality Control Plans, Master cleaning schedule, Master sanitation schedule & Area line clearances for Retail & Vendors Responsible for documentation management of RM Specifications, PM Specifications, FG specifications, Audits reports, GMP, COA reports, Formats, SOP, Inspection reports and Manual. Understand customer needs and requirements to develop effective quality control processes. Set requirements for raw material or intermediate products for suppliers and monitor their compliance. Will assist in data analysis and preparing reports on food quality status to relay to top management. All Private label vendors auditing/documentation verification & assist the procurement team in on-boarding with the procurement team Production witnessing & verifying the RM used & FG packed for the private label products Ensuring that the products packed are as per our supplied specifications All Customer Complaints for Private label products to be addressed & RCA & CAPA to be done for the same Maintaining Vendor Relationships along with the proposed activities Retail Audits within & outside the city Corrective & Preventive actions to be suggested for Gap analysis for audits Quick Commerce partners complaints to be addressed & provide with RCA & CAPA for the same Day to day reporting to top Management Customer complaint handling: Will support CS team in review and respond to customer complaints related to Private Label products and feed back to respective departments. Will be in charge reviewing of RCA & corrective action for the quality complaints related to Private Label products & Retail for respected geos. Weekly and Monthly Customer complaint review and identify key area for scope of Improvement and prepare action Plan with all stakeholder Other Requirements: Some travel required with occasional outstation travel for partner institution research programmes/ training field staff/ QA implementation/Vendor improvement program at different location or training purposes. Fieldtrip/Travel for the purpose of internal audits and supplier audit. Should possess a license & two wheeler to travel for some vendor location Should be conversant in computer skills. Any other duties or deputation to meet the overall food safety and quality assurance objectives of the company.