Logistics & Customer Relations Manager

Quality HR Services

2 - 5 years

4 Lacs

surat

Posted:8 hours ago| Platform:

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Skills Required

shipment transporters logistics warehouse shipping dispatch logistics management shipping documentation documentation logistics operations e way bill sales courier transit invoicing outbound logistics export inventory management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Plan and execute daily dispatches for both domestic and export orders.
Coordinate with packing, production, and warehouse teams to ensure shipments are ready on time.
Liaise with transporters and courier partners to schedule timely pickups.
Ensure all required documentation is prepared and accurate, including e-way bills, invoices, and dispatch slips.
Monitor shipments in transit and promptly address any logistics-related delays or issues.
Share Lorry Receipts (LR), tracking information, and dispatch updates with customers in a timely manner.
Maintain professional communication with customers post-dispatch to ensure satisfaction.
Respond to basic customer queries regarding delivery timelines and shipment documentation.
Coordinate with internal sales or technical teams to escalate and resolve customer concerns when needed.
Maintain detailed and accurate records of dispatches, LR logs, and shipment trackers.
Prepare and update internal reports for audits and operational reviews.
Collaborate with the accounts team to ensure timely dispatch of invoices where applicable.

Required Skills

Strong verbal and written communication skills in English and Hindi/Gujarati
Proficiency in Microsoft Excel and professional email handling
Excellent organizational skills with attention to detail and consistent follow-through
Customer-oriented approach with a polite and professional tone
Ability to multitask, prioritize tasks effectively, and meet dispatch deadlines

Required Qualification:-

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