Logistics Co-ordinator

Key Responsibilities:

• Manage and track courier claims (lost, damaged, delayed shipments) across all logistics partners.
• Submit claims with required documentation within defined SLAs.
• Follow up with courier partners to ensure timely processing and closure of claims.
• Maintain a daily/weekly Excel tracker for all claims with status updates and resolution TATs.
• Coordinate with customer service and warehouse teams for claim-related support documents.
• Prepare MIS reports and dashboards on claims data and courier partner performance.
• Identify recurring claim patterns and escalate issues for resolution.
• Support general logistics operations and reconciliation where needed.

Key Requirements:

• 1–3 years of experience in logistics, e-commerce operations, or courier management.
• Strong follow-up and coordination skills.
• Working knowledge of MS Excel – VLOOKUP, basic formulas, filters, pivot tables (preferred).
• Attention to detail and ability to manage multiple trackers and tasks simultaneously.
• Good verbal and written communication skills.
• Prior experience with Shiprocket, Delhivery, or similar courier aggregators is a plus.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Logistics: 2 years (Required)

Location:

• Lower Parel, Mumbai, Maharashtra (Required)

Work Location: In person