Lobby Manager

Job Description

Position: Lobby Manager, Gurgaon Business: Property and Asset Management, Gurgaon What This Job Involves We are seeking a professional and charismatic Lobby Manager to oversee the daily operations of our commercial complex's main lobby area. You will ensure we provide excellent services, creating a welcoming environment for tenants and visitors while maintaining smooth, efficient, and secure operations. Additionally, you will assist the Team Manager/Property Manager with assigned projects and provide backup support as needed. Your site deliverables will include Key Responsibilities: Manage the front desk and reception area, overseeing staff and daily operations Greet and direct visitors, tenants, and guests in a courteous and professional manner Coordinate with security personnel to maintain a safe and secure environment Handle visitor management systems, including check-ins, badge issuance, and access control Manage package and mail deliveries, ensuring proper distribution to tenants Respond to tenant inquiries and requests promptly and efficiently Coordinate with facilities management team on maintenance issues and special events Maintain a clean, organized, and presentable lobby area at all times Liaise with building management to address any concerns or issues Implement and enforce building policies and procedures Manage lobby digital displays and update building directories as needed Prepare daily reports on lobby activities and incidents Site details: You will be working on __Godrej GCR___, which is a ___Commercial____, located at ___Gurgaon____ Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to the Property Manager Sound like you? Here is what we’re looking for: Being Analytical and Meticulous You will be responsible for building, maintaining, supporting, and validating the performance of subordinate staff. Your role will focus on providing customer-oriented, best-in-class visitor management and customer services. You must possess excellent attention to detail and strong problem-solving skills. Key aspects of your role will include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction Qualifications: Bachelor’s degree in hospitality management, Business Administration, or related field,5+ years of experience in a customer service role, preferably in a commercial property setting and Strong interpersonal and communication skills What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today Show more Show less