Loan Servicing Manager - Associate

The Loan Servicing & Credit Support Manager Associate is a pivotal role within our Loans group, essential to the seamless operation of our banking office. This position offers the opportunity to engage with multiple facets of banking operations while executing critical tasks and requirements. Join us to make a significant impact and gain valuable exposure in the financial industry

Job Summary

As a Loan Servicing & Credit Support Manager Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). You will supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution.


• Supervise processes including Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.


• Ensure adherence to quality and quantity SLAs with a robust workflow model.


• Serve as the SME, handling complex queries and routing them to onshore teams if needed.


• Implement a Knowledge Management model with SOP maintenance and training.


• Drive 100% compliance with process policies, guidelines, and controls.


• Motivate and support team members to achieve their goals and identify high-potential employees.


• Identify alternatives and options for addressing issues and exploring scenarios.


• Collaborate effectively with colleagues, leveraging diverse skills to achieve goals.


• Identify training needs for process and soft skills to enhance performance.


• Ensure team depth with trained backups for critical work queues.

Required qualifications, capabilities and skills

• Hold a bachelors degree with at least 10 years of relevant experience in loan servicing or credit support within syndicated loans or the financial industry.


• Possess knowledge of loan systems like Loan IQ.


• Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.


• Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues.


• Maintain a strong risk and control mindset.


• Understand investment banking products, including loans.


• Drive projects effectively, showcasing strong people, performance, and escalation management skills.

Preferred qualifications, capabilities and skills

• Influence and lead conversations effectively with stakeholders.


• Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management.


• Cultivate strong interpersonal and communication skills for domain learning.


• Apply analytical thinking and problem-solving skills to challenges.


• Understand product lifecycle and area product management.


• Collaborate across teams to drive process improvements and operational excellence.


• Exhibit adaptability and leadership in a dynamic, fast-paced environment