Loan Sales Officer

Job Summary:

Loan Sales Officer

Key Responsibilities:

Loan Product Sales

• Promote and sell various loan products (personal, business, home, vehicle, etc.) to eligible customers.
  
• Understand customer financial needs and recommend appropriate loan solutions.
  
• Meet or exceed assigned monthly and quarterly loan disbursement targets.
  

Lead Generation & Conversion

• Source new clients through field visits, cold calling, references, partner networks, or walk-in customers.
  
• Follow up on leads provided by marketing teams or referral channels.
  
• Convert leads into successful applications and ensure timely loan processing.
  

Customer Relationship Management

• Build and maintain strong relationships with potential and existing borrowers.
  
• Guide clients through the loan application, documentation, and approval process.
  
• Provide after-sales service and support throughout the loan lifecycle.

Documentation & Compliance

• Collect, verify, and process all required documents in compliance with KYC, AML, and regulatory requirements.
  
• Ensure accurate data entry in internal systems and maintain proper records of all loan applications.
  
• Coordinate with credit, operations, and disbursal teams to ensure smooth processing and approval.

Market Intelligence

• Stay updated on competitor loan products, interest rates, and promotional offers.
  
• Share market feedback and customer insights with the product and marketing teams.

Key Skills:

• Strong selling and negotiation skills
  
• Excellent communication and interpersonal abilities
  
• Customer-centric approach with a focus on relationship building
  
• Basic knowledge of loan products, credit evaluation, and lending process
  
• Time management and ability to handle field-based sales
  
• Familiarity with CRM tools or loan management systems is a plus