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BMC Software
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LMS & CMS Administrator

LMS & CMS Administrator

BMC Software

4 - 5 years

4 - 8 Lacs

pune

Posted:3 days ago| Platform:

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Skills Required

css project management troubleshooting html cornerstone storyboarding articulate storyline hris software testing seismic wbt camtasia sales instructional design ilt digital learning lms vyond learning management user acceptance testing scorm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Worldwide Sales Enablement team is responsible for developing trainings, managing the execution of consistent global strategies, programs, and methods which technically and professionally enable the Sales and Solution Partners to successfully and reliably implement BMC solutions in the marketplace.

This role, within the Worldwide Sales Enablement team, will be responsible for handling routine administrative tasks, including managing the LMS & CMS, user group permissions, content maintenance, updating system records, testing new releases, educating the team on the new releases and features, and responding to inquiries. This person may also assist with user support, engaging with vendors to drive resolution to issues and submit feature requests.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Completely manage and support our Learning Management System, Cornerstone OnDemand. This will include assisting the team with queries, keeping the team up to date with the latest releases, troubleshooting for issues, user support, and engaging with vendors to drive resolution to issues and submit feature requests.

Provide administrative support for our Knowledge Management tool, Seismic. This will include the development and maintenance of custom pages, creating and maintaining content libraries, performing a sanity check across the tool.

Maintain awareness of new software features and possible benefits to the team.

Assist the team with the setup of new sessions, trainings, courses, pages, certificates, etc.

Design and deliver custom dashboards and analytics to track learning engagement, compliance, and performance metrics.

Work with our software vendors to resolve issues and drive new feature enhancements.

Monitor content published within our tools to ensure they remain current and that they comply with naming conventions and standards.

Assist with ongoing content clean-up in our tools by working with the team to identify content to remove, update, or deactivate

Other Responsibilities

Research, test, and implement new tools, solutions, and approaches that will help to improve productivity or user experience.

Utilize project management skills to identify requirements, develop project schedules, and monitor progress of key innovation initiatives.

Stay current with LMS trends, best practices, and emerging technologies in digital learning.

Lead or participate in cross-functional projects to enhance the digital learning ecosystem.

Develop and deliver training materials, user guides, and FAQs for learners, managers, and administrators.

Conduct onboarding sessions for new LMS users and administrators.

Curate and manage third-party content libraries (e.g., LinkedIn Learning) and ensure alignment with internal learning objectives

Conduct UAT (User Acceptance Testing) for new features, system upgrades, and customizations.

Manage system integrations with HRIS

To ensure youre set up for success, you will bring the following skillset & experience:

4-5 years of relevant administration experience, preferably in a high-tech environment, and including an emphasis on the operational responsibilities for learning, content and knowledge management tools.

Experience using Cornerstone On Demand (CSOD) and Seismic tool is desirable.

Ability to learn new software and business applications quickly.

Excellent communication and interpersonal skills.

Creative and able to communicate ideas visually, verbally, and in writing.

Self-starter with an ability to work independently and engage others for support and input.

Excellent analytical, troubleshooting, decision making, organizational and time management skills with an emphasis on high attention to detail.

Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner.

Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines.

Proven ability to build long-term relationships with a diverse set of cross-functional business partners at all levels.

Demonstrated experience applying AI to streamline operational workflows, managing content across platforms and enhance user experience will be an added advantage.

Knowledge of the following tools would be good to have.

Basic HTML/CSS
Camtasia
Vyond

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LMS & CMS Administrator