LMS Administrator

• Act as the primary LMS administrator at the client location, managing day-to-day LMS operations.
• Perform LMS administrative activities including:
• User creation, modification, and deactivation
• Course, batch, and content management
• Report generation and data validation
• Proactively engage with client stakeholders to understand requirements, track issues, and provide regular updates.
• Coordinate between client teams and internal stakeholders (Support, Product, Engineering, Infra) to ensure timely issue resolution.
• Log, track, and manage incidents, requests, and queries through the ticketing portal.
• Monitor and ensure adherence to SLAs, including response and resolution timelines.
• Perform first-level troubleshooting and escalate issues with complete documentation.
• Prepare and share periodic client reports and MIS, ensuring accuracy and clarity.

Use MS Excel extensively for reporting, including:

• VLOOKUP / XLOOKUP for data reconciliation
• Pivot Tables for analysis and dashboards
• Data validation and formatting for client-ready reports
• Support UAT, feature rollouts, and change requests as required.
• Provide LMS trainings to client users and administrators as and when required, including:
• New user onboarding sessions
• Refresher trainings
• Feature or process walkthroughs

Required Skills & Qualifications:

• Fluent in spoken and written English with strong client-facing communication skills.
• Hands-on experience with LMS administration (any LMS platform).
• Strong working knowledge of ticketing tools (Freshdesk, Jira, ServiceNow, etc.).
• Proven experience in SLA tracking and support operations.
• Advanced proficiency in MS Excel, including VLOOKUP / XLOOKUP and Pivot Tables.
• Strong coordination and stakeholder management skills.
• Ability to work independently at a client location with minimal supervision.
• Proactive, detail-oriented, and customer-focused mindset.

Preferred Skills:

• Understanding of SCORM / e-learning content standards.
• Prior experience working on-site at enterprise client locations.
• Exposure to LMS reporting, audits, or compliance-driven environments.