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Virtusa
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LIMS Support

LIMS Support

Virtusa

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:2 weeks ago| Platform:

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Skills Required

lims support reports documentation architecture installation configuration oracle database troubleshooting management customization itil servicenow service updating communication

Work Mode

On-site

Job Type

Full Time

Job Description

Resource should have knowledge in LIMS Application. Must have hands-on experience in LIMS basic functions and Crystal Reports. Experience in building necessary documents that involve support-related and business-related documentation. Should have knowledge of LIMS Architecture. Should have experience in LIMS application installation and configuration. Knowledge of the Oracle Database and ability to write queries for fetching reports and troubleshooting. Liaise with the Infra team and vendor to fix application-related issues. Experience in providing L1, L2, and L3 level support with a good understanding of the change management process (bug fixes, customization changes, enhancements). Exposure to working in an ITIL environment, managing issues through ServiceNow, Remedy BMC, and/or HP Service Centre. Strong analytical, problem-solving, and troubleshooting skills. Ability to transform user requirements into functional solutions. Responsible for updating self-help documents so customers or employees can try to fix problems themselves. Good verbal and written communication skills.

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LIMS Support