LIMS Support

You should have knowledge in LIMS Application and hands-on experience in LIMS basic functions and Crystal Reports. Experience in building necessary documents related to support and business documentation is required. Knowledge of LIMS Architecture and experience in LIMS application installation and configuration are essential. You should also have knowledge of the Oracle Database and the ability to write queries for fetching reports and troubleshooting. You will be responsible for liaising with the Infra team and vendors to resolve application-related issues. Experience in providing L1, L2, and L3 level support with a good understanding of the change management process is necessary. Exposure to working in an ITIL environment and managing issues through ServiceNow, Remedy BMC, and/or HP Service Centre is preferred. Strong analytical, problem-solving, and troubleshooting skills are required. You should be able to transform user requirements into functional solutions and update self-help documents for customers or employees. Good verbal and written communication skills are important. About Virtusa: Virtusa embodies values such as teamwork, quality of life, and professional and personal development. Joining Virtusa means becoming part of a global team of 27,000 people who care about your growth and provide you with exciting projects, opportunities, and work with state-of-the-art technologies throughout your career. At Virtusa, great minds come together to realize great potential. The company values collaboration and a team environment, providing a dynamic place for great minds to nurture new ideas and foster excellence.,