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License Compliance Specialist

License Compliance Specialist

QAD

3 - 7 years

4 - 8 Lacs

Pune

Posted:17 hours ago| Platform:

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Skills Required

Usage Compliance Helpdesk Time management Process documentation Analytical Customer service MS Office Lotus Notes Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

QAD is seeking a

License Compliance Specialist,

to join the Global Renewals and License Compliance team in Poland. As a License Compliance Specialist you will be performing User Assessment audits on customers with single or dual databases and managing UCA mailbox by reviewing customer files, confirming license count and the type in QAD. You will also collaborate with customers and internal teams for missing or corrupt data and you will handle the process of sending to the customers the assessment request as well as initiate post audit transactions. You will be working with large international manufacturing companies in a multinational environment.

This is a fully remote role located in Poland.

What you will do:

Conduct and analyze software usage audits on customers with single or dual databases and post results to the UCA customer record
Manage UCA mailbox and UCA database Customer records. This includes reviewing customer files, confirming license count and type and updating customer records
Communicate with other departments and customers regarding customer data changes to ensure accuracy
Manage mailings to customers. This includes setting the appropriate flags for the different stages of statuses, ensuring contact name and email address fields are populated, manually sending Multi-National customers assessment requests and manually updating customer records
Initiate post audit selling and negotiations
Create and prepare management and metrics reports upon request
Manage and participate in projects
Update process documentation and work instructions
Other duties as assigned

Bachelors degree and a minimum of 2 years of related experience in Customer Service Environment/ Customer Administration/Help Desk; or an equivalent combination of education and work experience;
Very good knowledge

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QAD

Enterprise Software / ERP

Santa Barbara

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License Compliance Specialist