Learning Support Specialist (AI, ML, Data Science, Data Engineering)

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

Learning Support Specialist

Day-to-day, you will:

• Respond to learner questions with clear, actionable guidance
• Provide constructive feedback on assignments and projects
• Break down complex technical concepts into digestible explanations
• Mentor learners at varying experience levels, ensuring each feels supported and motivated
• Collaborate with internal teams to identify course improvements
• Help resolve delivery challenges and escalations

What we’re looking for

full-time, remote position

Skills and Qualifications:

• We’re looking for candidates with ANY ONE of these backgrounds:

• Professional experience:

  2+ years’

  in data engineering, data science, or data analytics OR

• Academic background

  : PhD (or pursuing PhD) in computer science with a focus on

  data-related specialties

  OR

• Teaching experience

  : Teaching, tutoring, or teaching assistant experience in

  data, mathematics, or ML/AI OR

• Support experience

  : Learning support in

  data-related technical bootcamps

  or

  higher education

• Strong background in

  mathematics

  (statistics, calculus, linear algebra).
• Strong academic or professional grounding in

  machine learning and artificial intelligence

  .
• Proficiency in

  Python and libraries such as NumPy, Pandas

  (JavaScript experience is a plus).
• Familiarity with

  GitHub

  and version control workflows.
• Experience with at least one data visualization tool (e.g., Tableau, Power BI).
• Comfort with

  cloud platforms

  (Azure preferred) is optional but advantageous.
• Strong written and verbal communication skills for working with a diverse learner base.
• Experience with

  learning management systems

  (e.g., Canvas) is a plus.

Preferred Qualifications:

• Familiarity with

  Slack, Teams,

  or similar collaboration tools.
• Experience with

  support/service software

  or

  ticketing systems

  .
• Exposure to

  bug tracking and feedback tools

  .

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://www.insidehighered.com/blogs/learning-innovation/why-chan-zuckerberg-backed-113-million-investment-eruditus-big-deal
• https://techcrunch.com/2020/08/31/chan-zuckerberg-initiative-backs-indian-education-startup-eruditus-in-113-million-fundraise/