Learning Process Specialist(LMS)-Pune

Role & responsibilities

1. Process Improvement & Simplification:

• Analyze existing learning processes (e.g., content development, program delivery, registration, reporting, vendor management, toolkits) to identify inefficiencies, bottlenecks, and areas for simplification.
• Monitor process performance and identify opportunities for ongoing refinement and automation.
• Utilize process mapping, lean principles, and other continuous improvement methodologies to enhance operational effectiveness.
• Design, develop, and implement streamlined and optimized workflows and standard operating procedures (SOPs) for key learning activities.
• Collaborate with L&D team members, HR Business Partners, and other stakeholders to ensure new processes are well-integrated and adopted.

2. Knowledge Management:

• Develop, implement, and maintain a centralized, user-friendly knowledge management framework for all learning-related content, resources, and best practices.
• Ensure the accessibility, discoverability, and accuracy of learning assets, including course materials, program guides, FAQs, and L&D policies.
• Establish and manage content governance, version control, and lifecycle management for learning resources.
• Promote a culture of knowledge sharing and collaboration within the L&D team and across the organization.
• Identify tools and technologies to enhance knowledge capture, organization, and dissemination.

3. General & Cross-Functional Collaboration:

• Provide technical support and guidance to learners and L&D colleagues regarding learning platforms and tools.
• Contribute to the overall L&D strategy by providing insights on operational capabilities and potential improvements.
• Stay current with industry best practices in learning operations, process improvement, and knowledge management.
• Support ad-hoc projects and initiatives as require

Preferred candidate profile

• 7+ years of total work experience in the field of Learning and Devleopment domain
• Analyzing, designing, and implementing process improvements.
• Stakeholder Management - ability to manage complex, multi-stakeholder projects
• Excellent communication and interpersonal skills with high energy levels
• Excellent team player; hands-on with a can-do approach and ability to get things done
• Pro-active with good problem-solving skills
• Extremely collaborative and the ability to function in a matrix environment
• Experience working in a global, multi-cultural environment
• Knowledge of HR processes and systems Techno functional awareness