Learning Operations Senior Analyst

Job Description

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Organize scheduling tasks, team resources and priorities. Work with Delivery Services Management, Client to create viable, cost-effective schedules of training events to agreed guidelines. Ensure Instructor resources are effectively and efficiently utilized against given chargeability and utilization criteria. Ensure Cancellation policies are being followed Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations). Work with Delivery teams / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issues Manage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered Challenge established practice and processes to raise scheduling / cost issues with DM. Perform all people processes for the team in line with HR policies. Assist with developing and documenting cross region scheduling processes Ensure cross region scheduling processes are followed Provide input to Continuous Improvement Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing) Adopt an analytical approach Strong organizational skills. Ability to prioritize conflicting requirements Strong analytical ability (to devise and produce coherent management reports and statistics) People management skills (Coaching, listening, giving direction) Database knowledge (Software programs such as MS Access / Excel etc. plus client systems) Basic financial analysis (Cost vs Revenue) Strong written and verbal communication skills English language proficiency required Multi-cultural awareness Passion for customer service Initiative, Critical thinking / problem solving skills Work well within a team environment. Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Show more Show less