Learning Design and Development Specialist-Excellent Communication

The opportunity

This role in the global Mercury Support Team will give you the opportunity to make a difference by leading Mercury learning projects and applying evidence-based standards to design new and improve existing Mercury learning content. EY associates across the globe will benefit from the Mercury learning content and reference guides you design and enhance.

Your key responsibilities

• Follow EYs evidence-based learning design processes to design new materials (aligned with major Mercury enhancements) and re-design existing materials that comprise the global Mercury learning curriculum
• Apply a performance-focused approach to instructional design, identifying root causes of performance gaps and recommending the most effective learning or non-learning interventions
• Assessing the impact of Mercury training programs and materials on users performance and adjusting to improve effectiveness.
• Maintaining and updating training materials, ensuring they are relevant, accurate, and aligned with organizational goals.
• Conduct instructional design quality reviews on new and existing learning solutions using the EY Design Quality Checklist
• Ensure written quality of learning content and proof-read learning materials to ensure consistency
• Collaborate closely with developers to ensure finished materials are authored as specified
• Research emerging learning technologies and provide guidance on how to implement within the Mercury learning curriculum

Skills and attributes for success

To succeed in this role, you will be truly passionate about designing compelling learning experiences. You will be up to date on the latest research about learning and understand how to incorporate learning into the flow of work. Your career shows a dedication to workplace learning and how technology can take any learning experience to the next level of learner engagement.

To qualify for the role, you must have:

• Excellent written and verbal communication skills; ability to write effective instructional text, audio and video scripts and other design documents
• Excellent influencing skills and executive presence; maturity to interact with senior business leaders, high level SMRs, and workstream leads
• Experience using learning science and evidence-based design standards and practices to ensure that the Mercury learning content is of the highest quality and has the desired business impact
• A keen eye for detail, strong organizational skills, and the ability to manage multiple projects simultaneously.
• Ability to use learning technology and tools, desktop applications, and relevant knowledge tools
• Willingness to be part of a global team, including working alternative hours when required
• Ideally, youll also have demonstrable experience with:
• Designing eLearning that aligns with digital accessibility guidelines
• Using tools like Articulate 360, Camtasia, digital adoption platforms and Gen AI, or similar course authoring software
• Design and produce high-quality instructional videos using Adobe Creative Suite tools (After Effects)
• Managing change initiatives in global, matrix organizations
• Working in fast-paced environments to deliver required results

What we look for

To excel in this role, we are looking for an experienced learning professional who strives to exceed client needs, keeps in touch with the newest developments in learning and realizes evidence-based innovative learning solutions. You are a role model who is creative, sets the tone for quality and delivers continuous improvement. Ultimately, you are a professional who demonstrates resilience and is energized by working in a global environment, proactively seeking different opinions, valuing and leveraging diverse perspectives.