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Set up and conduct review projects in accordance with UnitedLex SOPs.
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Set up Contract review and abstraction workflows
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Set up AI models on relevant CLM platforms.
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Act as back-up to named Project Manager on all assigned projects.
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Assist in creating effective and profitable staffing plans.
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Assure achievement of project productivity and quality targets set by LSS Director.
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Assist Project Manager in preparation of budget and in creating weekly budget reports.
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Assist in selection of project QC and QA teams.
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Provide regular substantive feedback to all team members assigned to project.
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Communicate with external project stakeholders, including vendors, UnitedLex LPS Project Managers, and clients.
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Assure consistency of communications concerning review updates.
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Assist Project Manager in preparation of Project Scorecards.
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Assist in resolution of interpersonal conflicts on project teams.
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Manage leaves and attendance of project teams with an eye on project deadlines.
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Escalate substantive issues and any other project- or people-related issues of concern to Project Manager.
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Escalate technical issues to IT team (internal or external) in a timely and well-documented manner.
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Draft client Decision Log entries for final review by Project Manager.
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Deliver internal and external case metrics (including productivity and quality metrics) for Manager and Client review.
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Execute core UnitedLex Review processes: Early Case Assessment and Quantify, Database Setup, Batching, QC/QA Setup and AI modeling Setup.
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Participate in and effectively communicate on client calls.
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Train team on project protocols and Decision Log updates.
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Maintain utilization targets set by Department.
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Mentor Senior Associates and Associates.
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Participate in departmental domain trainings and ESAT initiatives.
REQUIREMENTS:
Business Reporting Skills
- Familiarity with reporting tools like MS Excel, Visio, Power point etc.
- Effective business report creating skills.
Transition & Project Management:
- Ability to develop and establish schedules, assignments, and action plans, for the project success along with keeping the team members involved in the project.
Continuous improvement:
- Ability to facilitate continuous development of the team members at professional and personal front.
Analytical thinking & decision making:
- Pragmatic approach in order to get the job done quickly and effectively.
- Ability to look objectively at an idea or situation from different perspective and come up with an effective solution
Customer Service orientation:
- Ability to follow organizational policies and be able to balance customer requirement while applying them
- Ability to understand and quickly identify clients needs and suggest workable solutions.
- Ability to give high priority to customer needs over personal needs and work towards client satisfaction.
Communication skills:
- Ability to establish credibility and appropriate interest level when communicating with team members and clients.
Leadership skills:
- Ability to provide supportive environment by securing necessary resources and removing hurdles to effective working.
Team player:
- Ability to motivate the team by taking ownership, supporting and appreciating performance.
- Ability to build professional relationship with peers, supervisor and client face.
Time management & Schedule adherence:
- Ability to plan effectively, set goals, prioritize them for self and for the team to determine if activities are time & goal-directed.
- Capabilities of goal setting, planning, prioritizing, decision-making, delegating and scheduling
