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Lead Trainer /Am / Manager Training - BPO exp Mandatory

Lead Trainer /Am / Manager Training - BPO exp Mandatory

5 - 10 years

|

5 - 11 Lacs

Navi Mumbai Thane

Posted:3 months ago| Platform:

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Skills Required

Training Process Training Customer Service Training Voice Process International BPO Soft Skills Communication Skills Manager Training Domestic BPO Product Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance . Required Candidate profile Conduct & periodically review contents of training of new Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures

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Ziphertech

www.ziphertech.com

IT Services and IT Consulting

Navi Mumbai Mahashtra

11-50 Employees

39 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Mike Johnson

CFO

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