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Crescendo Global Leadership Hiring India
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Lead Specialist - Process Excellence-8years+- Bangalore

Lead Specialist - Process Excellence-8years+- Bangalore

Crescendo Global Leadership Hiring India

8 - 13 years

8 - 13 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

process excellence csat qualtrics survey monkey customer experience cx customer satisfaction net promoter score

Work Mode

Hybrid

Job Type

Full Time

Job Description

Lead Specialist Process Excellence-8years+-Bangalore

Summary

Location

Your Future Employer –

Responsibilities –

Design, implement, and manage end-to-end Customer Satisfaction (CSAT) and feedback processes.
Create, administer, and optimize surveys using tools such as Qualtrics, SurveyMonkey, or similar platforms.
Analyze customer feedback to identify trends, pain points, and improvement opportunities.
Develop dashboards and reports to track CSAT, NPS, and key performance indicators (KPIs).
Collaborate with cross-functional teams including operations, marketing, and product to align CX initiatives with business goals.

Requirements –

Over 8 years of overall industry experience, with 3–5 years in customer experience, analytics, operations reporting, or market research.
Proven experience managing CSAT/NPS programs and translating feedback into actionable insights.
Strong understanding of survey methodologies, Likert scales, branching logic, and bias mitigation.
Hands-on experience with survey platforms like Qualtrics, SurveyMonkey, or equivalent tools.
Strong analytical skills with proficiency in Excel and exposure to Power BI or Tableau.

What is in it for you –

Reach us –

Disclaimer –

Note –

Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!

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