Lead Salesforce and Portal Developer

Position:

Location: Bangalore-Remote

Duration: Long Term

Phone and Video

Nightshift willing to work or in EST hours

8 hours work

Candidates must have Portal experience and relevant certifications.

Start Date:

Requirement:

Key Responsibilities:

1. Salesforce Customization and Development:

• Customize and develop Salesforce Sales Cloud solutions, including objects, fields, page layouts, and workflows.
• Write and maintain Apex classes, triggers, and batch processes to automate complex business logic.
• Create and customize Visualforce pages and Lightning Web Components (LWC) to enhance user interfaces and functionality.
• Manage data import/export activities and perform data validation to ensure data integrity.

1. Omni-Channel Management:

• Configure and optimize Omni-Channel to streamline workload distribution among agents.
• Set up routing configurations, queues, and presence statuses to improve case and task management.
• Develop and maintain reports and dashboards to track Omni-Channel performance and metrics.
• Provide support and training to users on Omni-Channel features and best practices.
• Experience with Omnistudio (Preferred).

1. Portal Development and Management:

• Develop and customize Salesforce Community (Experience Cloud) portals for customer self-service and partner collaboration.
• Design and implement user-friendly interfaces and ensure seamless navigation within portals.
• Configure security settings, permission sets, and sharing rules to control access to data and features.
• Manage content and knowledge base articles available through the portal to enhance user experience.

1. Integration and Deployment:

• Develop and manage integrations between Salesforce and external systems using REST/SOAP APIs.
• Use change sets and DevOps tools to manage deployments and ensure smooth transitions between Salesforce environments.
• Collaborate with cross-functional teams to integrate Salesforce solutions with other systems and platforms.

1. Support and Troubleshooting:

• Troubleshoot and resolve issues related to Salesforce applications, Omni-Channel, and portals.
• Provide user support and gather feedback to continuously improve Salesforce solutions and user experience.
• Create and maintain technical documentation for Salesforce configurations, processes, and customizations.

1. Collaboration and Communication:

• Work closely with business analysts, stakeholders, and other team members to gather requirements and design effective solutions.
• Participate in Agile ceremonies, including stand-ups, sprint planning, and retrospectives.
• Communicate effectively with both technical and non-technical stakeholders to ensure alignment on project goals and deliverables.

Qualifications:

• Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Experience: 3 to 4 years of hands-on experience with Salesforce development, including Sales Cloud, Omni-Channel, and portal development.
• Technical Skills: Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs. Experience with Salesforce Community (Experience Cloud) is highly desirable.

Preferred Qualifications:

• Certifications: Salesforce Certified Platform Developer I or II preferred. Additional certifications related to Sales Cloud, Omni-Channel, or Experience Cloud are a plus.
• Skills: Strong problem-solving abilities, attention to detail, and excellent communication skills. Ability to work independently and as part of a team.