Lead - Sales Process and Tools

Job Description

The Lead - Sales Process and Tools is a strategic enabler responsible for designing, optimizing, and automating sales processes that drive operational efficiency, accelerate sales cycles, improve opportunity pipeline, and deliver great customer experience. This role ensures seamless technology adoption, process alignment, Voice of Customer insights and data integrity, empowering the sales force with best-in-class tools and workflows. Key Responsibilities: Design and implement end-to-end sales workflows, ensuring process agility, scalability, productivity, and seamless integration across IT systems. Lead the administration of Salesforc e SFDC and Pardot, driving automation, efficiency, and business intelligence to ensure complete utilization by Sales team. Design and implement processes to capture customer journey across the sales process and manage Customer insights to action key customer pain areas. Own and enhance the Sales Data Excellence journey, ensuring data governance, integrity, and a single source of truth for customer masters. Collaborate with senior leadership to align sales technology and tool investments with business objectives, ensuring maximum ROI. Foster a high-adoption culture by training and enabling sales teams to leverage SFDC and other tools for improve d performance. Monitor, evaluate, and refine sales processes using data-driven insights, ensuring continuous improvement and opera tional excellence. Qualifications: Bachelor s degree in business, Marketing, or related field; MBA preferred. 5+ years of experience in sales operations and process automation within a B2B environment. Proven expertise in Salesforce SFDC and other sales automation platforms. Strong strategic mindset with a track record of driving process innovation and transformation. Ability to engage and influence cross-functional teams to achieve operational and revenue goals. Location: Pune