Lead - Procurement Education / Training

• Partner with procurement teams to identify skill gaps and training needs, and translate these into targeted learning solutions.
• Leverage procurement domain expertise to design and deliver engaging live and virtual training sessions, workshops, and onboarding programs tailored to upskill and evolve procurement, stakeholder and supplier knowledge.
• Develop and manage digital learning assets including e-learning modules, job aids, standard operating procedures (SOPs), and other enablement materials to support procurement excellence.
• Measure training effectiveness through participant feedback, assessments, and key performance indicators (KPIs), using insights to continuously improve program impact.
• Maintain a global training calendar and coordinate sessions across regions to ensure consistent and timely delivery of learning initiatives.
• Support change management efforts for new systems, tools, and process updates by creating and executing enablement strategies that drive user adoption.
• Help integrate procurement content into enterprise onboarding programs in collaboration with HR, ensuring all company-wide users understand relevant procurement policies, tools, and processes.
• Serve as a liaison with HR and Learning Development (LD), external training providers or consulting groups (as needed) to ensure alignment with enterprise learning platforms, standards, and governance.

Core Responsibilities (detailed, but not an exhaustive list)

• Lead onboarding and continuous learning for procurement users.
• Develop and maintain a comprehensive curriculum covering systems, processes, policies, and best practices.
• Create a role-based maturity matrix to track placement and growth of procurement professionals.
• Lead training on strategic sourcing processes (RFP/RFI, supplier selection, negotiation, contracting).
• Develop materials for sourcing tools (eg, e-sourcing platforms, CLM systems).
• Conduct onboarding and refresher sessions for sourcing professionals, responsible procurement.

• Conduct needs assessments collaborating with Procurement teams and use insights to design role-based learning paths for procurement professionals and stakeholders.
• Develop training courses, job aids, and e-learning content using authoring tools and/or work with training development resources (internal or external).
• Manage course creation and distribution via LMS platforms, ensuring alignment with learning objectives and standards.
• Create assessments and apply industry-standard methodologies to measure training effectiveness.
• Maintain course lifecycle and refresh schedules based on feedback and evolving needs. Additionally, own the development and release schedule for all procurement-related content, including third-party supplier training.
• Lead annual learning planning sessions across procurement teams; coordinate with Vantive Learning for alignment.

• Use ServiceNow case data and user feedback to identify knowledge gaps and drive improved training.
• Develop and deliver foundational curriculum on AI in procurement to support digital literacy and innovation.
• Maintain help content, FAQs, and self-service resources across procurement tools and processes.
• Deliver training via LMS (e-learning), live-virtual sessions, and class-room formats.
• Manage training budgets, resource requirements, track enrollments, and align learning methodologies with students globally and aligned with growth targets set by procurement.

• Ensure sourcing teams understand procurement policies, thresholds, and compliance requirements.
• Provide guidance on supplier onboarding, risk management, and audit readiness.
• Support adoption of new sourcing tools and process changes.

• Support COE and Procurement teams in drafting and distributing training communications.
• Maintain procurement training content on intranet and collaboration platforms.
• Contribute to change management efforts through stakeholder engagement and targeted messaging.
• Own/develop training content for newsletters, FAQs, and other communications.
• Monitor training metrics (completion rates, ratings, abandonment rates) to inform improvements.

• Provide training on procurement data governance standards.
• Guide teams through supplier creation and modification processes, emphasizing standardization and data quality.
• Teach best practices to ensure consistent, clean master data across procurement functions.

• Educate procurement users on AI/ML applications, including use cases in sourcing, contract creation, and spend analysis.
• Promote data integrity and system integration across procurement platforms to ensure seamless digital operations.
• Drive analytics adoption and user enablement in collaboration with IT, digital, and data teams.
• Align training and communications with project milestones, transformation initiatives, and continuous improvement (CI) goals.
• Support a culture of continuous improvement and project management through targeted learning paths, coaching, and enablement strategies.
• Provide actionable insights and training data to inform process enhancements, technology adoption, and functional maturity.

• Bachelor s degree in Business, Supply Chain Management, Learning Development, or related field.
• MBA or Master s in Supply Chain strongly preferred.
• 6+ years of progressive experience in procurement, including sourcing, contract management, transactional procurement, and training development/delivery.
• Advanced proficiency in LMS platforms and e-learning tools; hands-on experience with Coupa, Cornerstone, iCertis, JD Edwards/ERP, and Pega.
• Strong technical aptitude and ability to learn new systems quickly.
• Exceptional communication skills and ability to engage stakeholders across functions.
• Proven experience in leading change management and driving adoption.
• Familiarity with adult learning principles and digital learning platforms.
• Experience in a Procurement CoE or Shared Services environment.
• Knowledge of compliance, sourcing, and supplier management.
• Ability to work cross-functionally and influence without authority.

• Deep understanding of sourcing, contracting, supplier management, and procurement operations.
• Familiarity with procurement systems (eg, Coupa, iCertis, JD Edwards/ERP, CLM, e-sourcing platforms).

• Proficiency in instructional design, adult learning principles, and curriculum development.
• Experience with LMS platforms and e-learning authoring tools (eg, Articulate, WalkMe).
• Ability to create engaging, role-based learning paths and measure training effectiveness.

• Exceptional written and verbal English communication skills.
• Ability to influence without authority and collaborate cross-functionally with leadership, COEs, and end users
• Comfortable around different organizational levels

• Strong capability in driving user adoption and managing change across diverse teams.
• Skilled in stakeholder engagement, communication planning, and training rollout strategies.
• Can work well with ambiguity and blank page project types
• Can change directions, move on quickly and re-think direction quickly without emotion

• See big picture / long-term objectives and can imagine the journey and knows how to execute
• Ability to align training initiatives with organizational goals, project milestones, and CI efforts.
• Experience using data and feedback to inform process enhancements and transformation.

• Comfort with learning and navigating complex systems and tools.
• Ability to translate procurement domain knowledge and related technical concepts into accessible training content.

• Strong organizational skills to manage multiple training programs, schedules, and content lifecycles.
• Experience in planning, executing, and evaluating learning initiatives at scale.

• Knowledge of AI/ML applications in procurement and digital transformation.
• Ability to educate users on emerging technologies and promote analytics adoption.
• Understanding of data governance and system integration principles.