Lead - Pop RFS

Job Summary

Key Responsibilities

• RFS Management: Lead and manage the complete RFS lifecycle from planning to go-live, ensuring alignment with business goals and technical standards.
• Tool Expertise: Utilize and guide the team on tools such as CYGNET, ADRS, NIAM, TACAS, and Remedy for RFS validation, issue tracking, and network assurance.
• Vendor & OEM Coordination: Liaise with OEMs including ECI, Ciena, Nokia, and Cisco to ensure network components are delivered, integrated, and configured to specifications.
• Performance & Configuration: Validate network configurations against deployment plans, ensuring quality and compliance with manufacturer checklists and internal standards.
• FTR Monitoring: Drive a First Time Right (FTR) culture by enforcing pre-checklists and tracking FTR vs. non-FTR outcomes daily. Implement continuous improvement plans.
• Training & Development: Design and execute technical training programs to upskill the operations team on evolving tools, standards, and best practices.
• Cross-functional Collaboration: Work closely with Circle Operations, Deployment, Planning, NOC, and OEMs to ensure seamless RFS execution and service delivery.
• 24/7 Operations Oversight: Manage a rotating shift schedule to support round-the-clock operations and issue resolution.
  

Qualifications & Skills

• Bachelor's degree in Electronics, Telecommunications, or related field.
• 5–10 years of experience in network operations or RFS execution.
• Hands-on experience with telecom operational tools like CYGNET, ADRS, NIAM, TACAS, Remedy.
• Strong understanding of transport and IP network elements.
• Proven experience managing relationships with OEMs (Ciena, ECI, Nokia, Cisco).
• Excellent analytical, troubleshooting, and coordination skills.
• Team leadership and training experience is a must.
• Flexible to work in a 24/7 rotational shift environment.