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Lead Platform Systems Admin - ( Helix GPT- ITSM Consultant)

Lead Platform Systems Admin - ( Helix GPT- ITSM Consultant)

BMC Software

5 - 8 years

4 - 7 Lacs

pune

Posted:None| Platform:

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Skills Required

kubernetes docker python bmc remedy aws cmdb java development disaster recovery sql ansible system administration it management java git linux jenkins atrium orchestrator vmware javascript servicenow itsm grafana incident management bmc itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead Platform Systems Admin - India (Helix GPT- ITSM Consultant)

BMC is looking for a Lead System Administrator to join our amazing team!

In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Position Description:

This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB, ChatGPT with Java development will be an added advantage. This position will also have exposure to new BMC application, Innovation Studio, Digital Workplace, HelixGPT.

To ensure youre set up for success, you will bring the following skillset & experience:

Primary Roles and Responsibilities:

Manage BMC Helix ITSM applications and troubleshoot operational issues.
Helix ITSM log analyzing and debugging skills (API, Workflows and SQL).
Development skill with Progressive Web Application Development.
Reporting tools like Grafana (Helix Dashboards).
Developing application in innovation platform.
Developing and Configuring ChatGPT, using Azure OpenAI and Google Vertex.
Knowledge in Prompt Engineering to fine tune ChatGPT.
Knowledge with BMC HelixGPT will be added advantage.
Knowledge in AI and Machine learning, experience with IBM Watson.
Manage Atrium CMDB reconciliation and normalization.
Manage integrations between other BMC applications like BHOM.
Application design and development.
Data modeling and Data flow diagramming and analysis.
Disaster Recovery process and procedure.
Work with product development teams and participate in beta testing of the BMC products.
Developing Remedy connector in Java.

Qualifications:

Bachelors degree with minimum 5 to 8 years work experience in BMC Remedy Application.

Certification in Remedy, Java, Python.

Excellent verbal and written communication skills and the ability to interact professionally with diverse groups

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