Lead - Outsourcing Compliance

Location Name:

Pune Corporate Office - Weikfield

Job Purpose

This job exists to onboard vendors and manage code creation process across all businesses with specific emphasis on RBI regulatory requirements.

Duties And Responsibilities

 Ensuring completeness and accuracy of vendor related data

 Provide Data Within Internal / External Teams For

•  RBI inspections / audits
•  Internal audits of Credit Operations
•  Internal audits of other departments within BFL
  

 Managing a team setup at Outsourced/Inhouse location Monitoring all partner onboarding channel TAT & SLA’s. Handle different type of queries from field team and Business. Manage escalations from Businesses and other stakeholders. Managing Quality performance of team. Initiate multiple projects to minimize error and increase productivity of team Identify area of opportunities to simplify onboarding journey of partner. Co-ordination with Business and IT for any process change or new process implementation. Raising BRDs for any system requirement or change request. Co-ordination with business team and IT team for system change management and testing Act as project driver for projects and to produce reports for status/result tracking. Identify process improvement opportunities and champion new initiatives to make process scalable. Reconciliation between all the systems & to identify the gaps. Documents storage and reconciliation of codes. Driving the projects related to AOP, LRS to achieve the business goals.Team management Participate in selection process to identify the right talent for positions within the team Determine individual training needs and development plans to build expertise and enhance skills in the team Set objectives, conduct reviews and close appraisal processes for the team as per timelines Conducting team discussions on AOP related activities like financials and Projects

Key Decisions / Dimensions

Following Decisions Are Taken By The Role

 Facilitate businesses in onboarding right vendors Ensure seamless execution of code creation on multiple systems Manage productivity of agents and to keep improving the same

Major Challenges

 RBI related vigilance in maintaining vendor related documents (agreements, KYC etc.) and data Multiple system level issues / challenges which take higher time to get resolved Changes in Regulatory and legal requirement as this impacts the projects decision / changes to be made to the processes

Required Qualifications And Experience

•  Qualifications
  

 MBA / Graduate

•  Work Experience
  

 Minimum 8 Years Of Experience In Financial Industry

 Past experience in onboarding and operations will be an added advantage Should be aware of RBI norms pertaining to KYC and Outsourcing Compliance