As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.10+ Years’ experience as Oracle Database engineer/ Exadata
- Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c & 19c)
- Extensive knowledge and solid troubleshooting experience in the following areas
- RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker
- Experience in handling complex database recovery scenarios
- Experience in troubleshooting various installation and patching issues
- Experience in Oracle engineered systems like Exadata, ZDLRA, ZFS etc.
- Experience in Oracle Golden Gate.
- Exposure & good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage.
- Ability to work under pressure - quick thinking and remaining calm during stressful situations.
- Ability to quickly grasp complex technical issues.
- Excellent written and verbal communication skills.
- Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends as needed.
- Appetite to learn new technologies (OCI/ExaCC/AI) and constantly improve technical skills
- Good academic background and Oracle Certifications is a must.
Career Level - IC4
Responsibilities
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.10+ Years’ experience as Oracle Database engineer/ Exadata
- Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c & 19c)
- Extensive knowledge and solid troubleshooting experience in the following areas
- RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker
- Experience in handling complex database recovery scenarios
- Experience in troubleshooting various installation and patching issues
- Experience in Oracle engineered systems like Exadata, ZDLRA, ZFS etc.
- Experience in Oracle Golden Gate.
- Exposure & good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage.
- Ability to work under pressure - quick thinking and remaining calm during stressful situations.
- Ability to quickly grasp complex technical issues.
- Excellent written and verbal communication skills.
- Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends as needed.
- Appetite to learn new technologies (OCI/ExaCC/AI) and constantly improve technical skills
- Good academic background and Oracle Certifications is a must.
Diversity and Inclusion:
- An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
- In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
- Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life
- Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
- At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions
Qualifications
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
