Lead Oracle DBA

As a member of the Support organization at Oracle, your focus is on delivering post-sales support and solutions to the Oracle customer base while advocating for customer needs. You will be responsible for resolving post-sales non-technical customer inquiries through phone and electronic channels, as well as addressing technical questions related to the use of and troubleshooting for our Electronic Support Services. Serving as a primary point of contact for customers, you will play a crucial role in fostering customer relationships with Support and providing guidance to internal Oracle employees on various customer situations and escalated issues. With over 10 years of experience as an Oracle Database engineer/Exadata specialist, you are expected to possess a comprehensive understanding of Oracle Database Architecture, including proficiency in the latest versions such as Oracle 12c and 19c. Your extensive knowledge and solid troubleshooting experience should cover areas such as RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker, complex database recovery scenarios, installation and patching issues, Oracle engineered systems, and Oracle Golden Gate. Additionally, exposure and good knowledge of Cloud technologies, including Oracle Cloud Infrastructure (OCI/ExaCC), AWS, and MS Azure, would be advantageous. As an Advisory Systems Engineer at Oracle, you will be part of the problem-solving/avoidance team and expected to be an expert in resolving highly complex and critical customer issues. Operating with a high level of autonomy, you will report regularly to management on customer status and technical matters. Your role will involve working with minimal guidance from management and providing expert technical advice to customers and Oracle employees. In addition to technical expertise, you must possess excellent written and verbal communication skills, the ability to work under pressure, and a willingness to work in shifts, including night shifts as part of a 24x7 rota, and on weekends when necessary. Constantly striving to learn new technologies and improve your technical skills is essential, along with a strong academic background and Oracle Certifications. Diversity and Inclusion are core values at Oracle, where employees have the opportunity to grow and innovate across industries, roles, countries, and cultures. The company is committed to fostering an inclusive culture that values diverse insights and perspectives, encouraging thought leadership and innovation. Oracle offers a competitive suite of Employee Benefits, including medical, life insurance, and retirement planning, while also promoting community engagement through volunteer programs. As a pioneer in cloud solutions, Oracle leverages cutting-edge technology to address contemporary challenges and has a rich history of operating with integrity and innovation. The company believes in the power of diversity and inclusion to drive innovation and is dedicated to creating a workforce that embraces individuals from various backgrounds, perspectives, and abilities. At Oracle, we believe that innovation thrives in an inclusive environment and are committed to providing reasonable accommodations for individuals with disabilities throughout the employment process. If you require accessibility assistance or accommodation for a disability, please contact us at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,