5 Zdlra Jobs

As a member of the Support organization at Oracle, your primary focus will be to deliver post-sales support and solutions to our valued customers. In this role, you will serve as an advocate for customer needs, resolving post-sales non-technical inquiries through phone and electronic communication channels. Additionally, you will address technical questions related to Oracle's Electronic Support Services, providing guidance on troubleshooting and usage. You will play a crucial role as a key point of contact for customers, fostering strong relationships with Support and offering advice and assistance to internal Oracle employees on a wide range of customer situations and escalated issues. Your responsibilities will include: - Possessing 6-10+ years of experience as an Oracle database engineer/DBA - Demonstrating extensive knowledge and hands-on troubleshooting experience in various aspects of Oracle database technology - Showcasing advanced skills in RAC, ASM, Performance tuning, HA, Backup and Recovery - Handling database upgrades, migrations, installations, and patching tasks efficiently - Ability to quickly understand complex technical issues and provide effective solutions - Experience in administering engineered system products like Exadata and ZDLRA - Familiarity with Engineered system Maximum Availability Architecture - Thorough understanding of Exadata features such as Flash cache, Storage Index, HCC, and IORM - Proficiency in managing Luns, Cell Disk, and Grid disk - Knowledge of Engineered system Health Check processes - Expertise in Exadata full stack patching and upgrade procedures - Skills in OEM 13c implementation & migration - Proficiency in Golden Gate replication and day-to-day monitoring of RDBMS and RAC environment - Willingness to work in shifts and weekends - Strong problem-solving skills with a focus on quality and engineering excellence - Customer-centric mindset with a passion for providing proactive advice and support - Excellent interpersonal communication and written skills in English - Ability to work independently with minimal supervision, take initiative, and collaborate effectively with global teams - A degree in Computer Science, Engineering, or related field About Oracle: Oracle is a global leader in cloud solutions, utilizing cutting-edge technology to address current challenges. With a rich history of over 40 years, Oracle continues to thrive by partnering with industry leaders across various sectors. We are committed to fostering an inclusive workforce that provides equal opportunities for all individuals. We believe that true innovation flourishes when everyone has the opportunity to contribute. Our inclusive culture promotes work-life balance and offers competitive benefits, including flexible medical, life insurance, and retirement options. We encourage our employees to engage in volunteer programs to give back to their communities. At Oracle, we are dedicated to integrating people with disabilities into all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please contact us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

As a member of the Support organization at Oracle, your main focus will be delivering post-sales support and solutions to our customer base. You will also act as an advocate for customer needs, resolving post-sales non-technical customer inquiries through phone and electronic channels. Additionally, you will be handling technical questions related to the use of and troubleshooting for our Electronic Support Services. Being a primary point of contact for customers, you will play a crucial role in building and maintaining customer relationships with Support. Your responsibilities will include providing advice and assistance to internal Oracle employees on various customer situations and escalated issues. In the role of a Senior Systems Engineer, you will regularly interface with the customer's IT staff, either on-site or remotely. Your key responsibilities will involve resolving moderately complex technical problems related to the installation, maintenance, and troubleshooting of Oracle products. You should possess a high level of experience in various Oracle products and supported platforms. Working with minimal guidance from management, you will be expected to provide updates on progress and status while offering advice to management. Your job duties will be diverse and complex, requiring independent judgment, and you may even have a project lead role. Given the significant customer interaction, it is essential to have exceptional communication skills and the ability to work independently with customers to ensure the highest levels of customer satisfaction. A Bachelor's degree in Computer Science, Engineering, or equivalent experience is preferred, along with at least five years of related experience. Proficiency in Oracle's core products, applications, and tools is important for success in this role. As an Advanced Support Engineer, you will be responsible for resolving nontechnical customer inquiries and technical issues, interfacing with the customers" IT staff, providing support and solutions, and ensuring customer satisfaction. Your role will involve working with customers independently, offering guidance to internal Oracle employees, and resolving complex technical problems related to Oracle products. Oracle is a world leader in cloud solutions, dedicated to using innovative technology to address current challenges across various sectors. With a commitment to fostering an inclusive workforce that empowers all individuals, Oracle offers a global platform for career growth and work-life balance. Competitive benefits, flexible medical and retirement options, and volunteer programs are some of the ways Oracle supports its employees. For individuals with disabilities, Oracle is committed to providing accessibility assistance throughout the employment process. If you require accommodation or assistance, please contact us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

As a Principal Support Engineer at Oracle, your primary focus will be to deliver strategic technical support to ensure the highest level of customer satisfaction. You will be responsible for resolving post-sales technical questions and troubleshooting issues related to Oracle's Electronic Support Services. Serving as a key point of contact for customers, you will play a crucial role in facilitating customer relationships with Support and providing guidance to internal Oracle employees on various customer situations and escalated issues. In this role, you will utilize automated technology and instrumentation to diagnose, document, and resolve customer issues. You are expected to be an expert in technical problem-solving and routinely sought after to address complex and critical customer issues. Additionally, you will have the opportunity to work on-site with customers to provide support and solutions. As a Principal Software Engineer in the Oracle Database Exadata & Cloud support team, you will be tasked with fixing and resolving highly complex technical issues related to Oracle Exadata. This includes areas such as Real Application Clusters, High Availability, Data Guard, Backup and Recovery, Performance Tuning, Storage, Security, Networking, and more. Your role will involve collaborating with customers, support engineers, and developers to deliver exceptional service and become an authority in Database, Exadata & Cloud technologies. The ideal candidate for this position will have over 10 years of industry experience and possess a technical degree in Computer Science, Management Information Systems, Engineering, or related fields. Additionally, Oracle OCP DBA certification and OCI Certification are preferred. Personal attributes such as being self-driven, result-oriented, a strong problem solver, and an effective communicator are essential for success in this role. You should also have the ability to work in high-pressure situations, learn new technologies, and collaborate effectively with internal and external stakeholders. Technical skills required for this role include expertise in Database administration, Exadata, OCI architectures, cloud technologies, Oracle database features, Real Application Clusters, Backup and Recovery, Performance Tuning, Networking, Database Security, and more. Experience with UNIX/Linux platforms and operating systems will be an added advantage. If you are a dedicated and proactive individual with a passion for solving complex technical problems and delivering exceptional customer support, we look forward to meeting you and welcoming you to the Oracle team!,

We're looking for a talented Cloud Oracle DBA. We're after curious mind, good interpersonal skills, and excellent technical skills in the area of Cloud DBA admin, a good set of hardware (ZDLRA/ZFS) skills is an added advantage. We're after someone who can troubleshoot, apply changes, fix Exa Cloud@customer related problems, think at scale. You should know how Databases, Exadatas are built, what's their memory setup, how processes are interlinked, how to patch it, where to look for errors, what are key activities you need to perform. You should also think at scale, how to manage Exadata cloud@customer connected to hundreds of DBs, mission critical systems. This is a hand-on job.Work with Oracle.s world class technology to develop, implement, and support Oracle.s global infrastructure. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems. RAC, ASM, Data Guard are mandatory skills. It is 24/7 operations. We're looking for a talented Cloud Oracle DBA. We're after curious mind, good interpersonal skills, and excellent technical skills in the area of Cloud DBA admin, a good set of hardware (ZDLRA/ZFS) skills is an added advantage. We're after someone who can troubleshoot, apply changes, fix Exa Cloud@customer related problems, think at scale. You should know how Databases, Exadatas are built, what's their memory setup, how processes are interlinked, how to patch it, where to look for errors, what are key activities you need to perform. You should also think at scale, how to manage Exadata cloud@customer connected to hundreds of DBs, mission critical systems. This is a hand-on job.Work with Oracle.s world class technology to develop, implement, and support Oracle.s global infrastructure. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems. RAC, ASM, Data Guard are mandatory skills. It is 24/7 operations. Career Level - IC3

As a Principal Support Engineer at Oracle, you will be a vital member of the Support organization. Your primary focus will be delivering post-sales support and solutions to Oracle customers, while also advocating for customer needs. You will play a crucial role in resolving post-sales technical queries related to Electronic Support Services, serving as a key point of contact for customers and providing guidance to both customers and internal Oracle employees on various customer situations and escalated issues. Your role will involve offering strategic technical support to ensure the highest level of customer satisfaction. You will leverage automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. As an expert member of the technical problem-solving team, you will be sought after to address complex and critical customer issues. Additionally, you may be required to provide on-site customer visits for service delivery. In this position, your responsibilities will include fixing and resolving highly complex technical issues on Oracle Exadata, covering various database areas such as Real Application Clusters, High Availability, Data Guard, Backup and Recovery, Performance Tuning, Storage, Security, and more. You will work closely with customers, support engineers, and developers to ensure a superior ownership experience for customers. Over time, you will have the opportunity to specialize in Database, Exadata, and Cloud technologies, becoming a recognized authority in these domains. As a Support engineer, you will engage in fixing highly complex technical problems, working directly with customers, participating in weekend rotations and shifts, and contributing to initiatives that enhance product quality. You will also play a key role in driving improvements in product quality, acting as a Situation Manager on critical customer issues, and consulting with both customers and management on problem resolution. To excel in this role, you should have over 10 years of industry experience and hold a technical degree in Computer Science, Management Information Systems, Engineering, or a related field. Possessing Oracle OCP DBA certification and OCI Certification is preferred, with OCM DBA Certification considered a plus. You should be self-driven, possess strong problem-solving skills, and demonstrate excellent customer support abilities. Additionally, you must be willing to work in high-pressure situations, have effective communication skills, and be open to learning new technologies. In terms of technical skills, you should have hands-on experience in Database administration on UNIX/Linux platforms and be familiar with Oracle database features, Exadata, Cloud architectures, and various technologies related to database management. Your expertise should cover areas such as Real Application Cluster (RAC), ASM/Storage, Backup and Recovery, Performance Tuning, Networking, Database Security, and more. A strong understanding of UNIX/Linux concepts and administration is essential, with experience in operating systems being an added advantage. If you are a dedicated, results-oriented individual with a passion for solving complex technical challenges and providing exceptional customer support, we invite you to join our team at Oracle. Your role will be instrumental in driving innovation and delivering value to our customers, all while contributing to a culture of inclusivity and diversity that celebrates unique perspectives and fosters innovation. At Oracle, we believe in creating a workforce where every individual can thrive and contribute their best work. We are committed to fostering a culture of diversity and inclusion, ensuring that individuals with disabilities are supported throughout the employment process. By embracing diverse backgrounds, perspectives, and abilities, we aim to drive innovation and create a future where everyone's voice is heard and valued. If you are excited about the opportunity to work in a dynamic and inclusive environment at Oracle, where your contributions are valued and recognized, we look forward to meeting you and welcoming you to our team. Join us in shaping the future of technology and making a positive impact on the world through innovation and collaboration.,