Lead Operation

Role & responsibilities

• End to end responsibility of managing business operations of repair, modification & after sales service with focus on top & bottom-line performance for India, SAARC countries & Middle East.

• Part of post-sales support team, rendering advanced support to customers in trouble-shooting the hardware issues of MiCOM, Power Logic P3, P5 & P7 range numerical protection relays.

• Rendering repair services for all MiCOM/Areva, latest power logic P5 & P7 make protection relays. Providing technical support/hardware support to customers for all non-reparable ranges of relays like VAMP, P3 & Sepam.

• Basic testing of protective relays post repair as per our standard repair checklists.

• High quality repair services/hardware support ensuring customer satisfaction& quality and good feedback from customers.

• Modifications/up gradation of above-mentioned range of relays to latest versions. Site visits to key customers to resolve issues & impart technical training.

• Maintaining the standard repair lead time for MiCOM range of relays.

• Understanding client requirements & expectations and working out suitable solutions.

• Preparation of techno-commercial offer for repair, Annual rate/ maintenance contract after reviewing customer requirement and scope of work. Follow up action & negotiating with key clients in closing orders.

• Overall responsibility of workflow process, on site customer support through deputation of technical manpower, follow up with customers and ensuring optimum services thereby ensuring customer delight & resultant revenue flow to the organization.

• Coordination with Finance team in governing cash flows, margin, departmental expenses, cost booking, etc.

• ERP activities Sale/Service Order booking, Cost accounting, inventory management in SAP- 770 Final release.

• Mentoring, training, and development of team members to ensure high efficiency, commitment & performance.

• Coordination with our manufacturing location to get the faulty PCBs thoroughly analyse and diagnose the reason behind the failure of components (RCA).

• Ensuring Integrated management system (ISO 9001:2015, ISO 14001: 2015, ISO 45001: 2018, ISO 50001:2018) are implemented in his areas of operation.

• Ensuring that all employees in his areas of operation comply with their obligations in relation to IMS procedures.

• Ensuring adequate support facilities (Technical, administration etc)/ other resources are available in areas of operation

Preferred candidate profile

Exp in Switchgear/Relays/Panel/Control Panel will work