Lead - NoC Operations

About the Role

high availability

• Own

  247 monitoring

  of infrastructure components: WAN/LAN, firewalls, load balancers, VPN, proxies, servers (Windows/Linux), virtualization (VMware/Hyper-V), storage (SAN/NAS), cloud (AWS/Azure/GCP), and backup systems.
• Maintain and tune

  monitoring tools

  (e.g., SolarWinds, Zabbix, PRTG, Nagios, Dynatrace, AppDynamics, SCOM, Splunk/ELK) for accurate alerting and noise reduction.
• Implement and optimize

  observability

  (metrics, logs, traces) and health dashboards.

• Lead

  L2/L3 incident response

  , triage, RCA, and restoration; coordinate across Network, Server, DB, Security, and Application teams.
• Act as

  Major Incident Manager

  during SEV1/SEV2 events, managing bridge calls, stakeholder communication, and war-room resolution.
• Drive

  Problem Management

  : document RCAs, implement corrective/preventive actions (CAPA), and track trend analytics to reduce recurrence.

• Review/approve

  change requests

  (CAB participation), ensure robust pre/post validations, rollback plans, and impact assessments.
• Ensure compliance with

  ITIL processes

  , internal controls, audit requirements, and security baselines (patching, backups, DR drills).

• Enhance reliability through

  runbooks

  ,

  self-healing scripts

  , and automation (Python/PowerShell/Bash/Ansible).
• Contribute to error budgets, SLIs/SLOs, and

  post-incident reviews

  .

• Provide

  real-time status updates

  to business/leadership during incidents; maintain a consistent communication cadence.
• Publish

  daily/weekly/monthly operations reports

  : availability, MTTR/MTTA, incident trends, change success rate, capacity/utilization, and SLA adherence.
• Mentor and

  lead a small NOC team

  (515 engineers), oversee training, shift planning, and performance.

• Networking:

  TCP/IP, BGP/OSPF, MPLS, SD-WAN, switching/routing, VPN, DNS/DHCP, QoS.

• Security:

  Firewalls (Palo Alto/Checkpoint/FortiGate), IDS/IPS, WAF, proxies, SSL/TLS, certificate management.

• Systems:

  Windows/Linux administration, AD/Group Policy, patching, backup/restore, job schedulers.

• Virtualization & Storage:

  VMware/ESXi/vCenter, Hyper-V, SAN/NAS concepts, snapshots, replication.

• Cloud:

  AWS/Azure/GCP fundamentals (VPC/VNet, security groups/NSGs, load balancing, monitoring).

• Monitoring/Observability:

  SolarWinds, Zabbix, PRTG, Nagios, SCOM, Dynatrace/AppDynamics, Splunk/ELK, Grafana.

• Scripting/Automation:

  PowerShell, Bash, Python; knowledge of Ansible/Terraform (bonus).

• ITSM Tools:

  ServiceNow/Jira/Remedy for Incident/Change/Problem/CMDB