Lead - Manufacturing Business Ops (Sr Manager)

Full Time

1

8+ Years

• Operational Levers Tracking and Optimization:
• Monitor and analyse performance across key operational levers such as productivity, cost reduction, process compliance, process improvement and ensure alignment with business goals and operational targets.
• Develop and maintain a dashboard to provide real-time insights into operational performance and improvement initiatives.
• Stakeholder Coordination:
• Collaborate with internal teams (e.g., Operations, Quality Assurance, Production, HR, etc.) to implement improvement initiatives focused on operational effectiveness and efficiency, productivity, CSAT.
• Engage with key stakeholders to identify business challenges, gather insights, and deliver actionable solutions.
• Ensure clear and effective communication across departments to drive alignment on objectives and timelines.
• Continuous Improvement Initiatives:
• Lead efforts to identify opportunities for improvement in e2e delivery processes, with a focus on increasing efficiency, reducing waste, and optimizing resource allocation.
• Design and implement improvement programs focused on enhancing CSAT and overall productivity.
• Conduct regular reviews to assess the impact of improvement initiatives, adjusting strategies as necessary.
• Process Optimization & Innovation:
• Drive operational excellence by recommending and implementing best practices, lean methodologies.
• Work closely with senior management to align business strategies with manufacturing capabilities.
• Continuously assess and optimize business processes to enhance performance and scalability.
• Cost Saving Initiative:
• Drive operational excellence by identifying and executing cost-saving initiatives across manufacturing processes, targeting a sustainable reduction in production costs by 15–20% annually through process optimization, waste minimization, automation, and supply chain efficiencies.
  

Key Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, preferably in a Manufacturing Organization. Master’s degree preferred.
• 8+ years of experience in manufacturing operations or business management, with a proven track record in leading process improvements, efficiency initiatives, capex, opex optimizations, CSAT improvement and performance management.
• Experience in managing or leading cross-functional projects with a focus on enhancing CSAT and operational productivity.
• Knowledge of business levers, operational KPIs, Lean Manufacturing, Six Sigma, or similar performance improvement methodologies in manufacturing sector
• Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively with cross-functional teams.
• Analytical mindset with the ability to translate data into actionable insights and decisions.
• Familiarity with enterprise resource planning (ERP) systems and data visualization tools.
• Self-starter with a high level of initiative and creativity.