Lead IT Security Engineer

About the job

Your Primary Responsibilities:

• Provide technical support for Zscaler products (ZIA, ZPA, ZDX), including troubleshooting and resolving issues.
• Monitor and maintain the health and performance of Zscaler solutions.
• Collaborate with support teams to understand their technical needs and provide effective solutions.
• Assist in the deployment and configuration of Zscaler products.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Document technical issues and solutions for knowledge sharing and future reference.
• Stay up to date with the latest Zscaler features, updates, and industry trends.
• Work closely with the engineering and product teams to escalate and resolve complex issues.

**NOTE: The Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelor's degree and/or equivalent experience
• Minimum 5 years of Cybersecurity related experience

Talents Needed for Success:

• Hands-on experience with Zscaler products (ZIA, ZPA, ZDX).
• Strong understanding of networking protocols and security best practices.
• Strong communication and interpersonal skills, including the ability to build relationships with key stakeholders.
• Strong critical thinking and problem-solving skills to resolve problems effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience in managing Data Protection Technologies: Endpoint & Web DLP, CASB
• Network Security: Secure Web Gateways, Secure Access Secure Edge (SASE), Firewalls, IDS/IPS technologies

EOE:

Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics