Lead Hyperlocal

Truemeds

0 years

0 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

strategies efficiency drive optimization service reliability recruitment training retention compliance analyze data inventory support

Work Mode

On-site

Job Type

Full Time

Job Description

Manage end-to-end 4-hour delivery operations, ensuring timely and accurate order fulfillment with a strong focus on customer satisfaction
Plan and implement strategies to increase same-day delivery efficiency and continuously improve customer experience
Drive route optimization initiatives to enhance operational efficiency and reduce delivery times and costs
Innovate on delivery models to expand customer reach and improve service levels.
Own and balance the SPEED vs COST metric, consistently driving the team toward faster output while maintaining cost efficiency
Collaborate with product and tech teams to build tools that enhance customer visibility and delivery tracking
Aggressively promise and commit to hyperlocal delivery timelines, ensuring high reliability and accountability in operations
Lead the recruitment, training, and retention of delivery riders, fostering a high-performance culture and minimizing attrition
Develop and implement SOPs and best practices for delivery operations, ensuring compliance with safety and regulatory standards.
Analyze performance data to identify areas for improvement and implement corrective actions as needed5.
Coordinate with cross-functional teams including inventory, customer support, and tech to ensure seamless hyperlocal operations

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