Lead Hyperlocal

As the Manager of 4-hour delivery operations, you will be responsible for overseeing the entire process to ensure orders are fulfilled on time and accurately, with a primary focus on customer satisfaction. You will strategize and implement methods to enhance the efficiency of same-day deliveries, consistently striving to improve the overall customer experience. One of your key responsibilities will be to drive initiatives for route optimization, aiming to increase operational efficiency, reduce delivery times, and minimize costs. You will also be expected to introduce innovative delivery models that can expand our customer base and elevate service standards. Balancing the SPEED vs COST metric will be crucial in your role, as you will need to lead your team towards achieving faster output while maintaining cost efficiency. Collaboration with the product and tech teams will be essential to develop tools that can enhance customer visibility and tracking of deliveries. You will play a vital role in committing to hyperlocal delivery timelines, ensuring reliability and accountability in our operations. Additionally, you will be in charge of recruiting, training, and retaining delivery riders, fostering a high-performance culture and reducing attrition rates. Developing and implementing Standard Operating Procedures (SOPs) and best practices for delivery operations will be part of your duties, ensuring compliance with safety and regulatory standards. Analyzing performance data to identify areas for improvement and implementing necessary corrective actions will be a continuous process. Lastly, you will be required to coordinate with various cross-functional teams, including inventory, customer support, and tech, to guarantee smooth hyperlocal operations. Your ability to lead, innovate, and optimize delivery processes will be vital in driving the success of our delivery operations.,