Reference 25000ERH
Responsibilities
- 1. Process involves support provided to a spectrum of Human Resource (HR) functions which are largely transactional in nature.
- Engage in processing and reviewing of transaction as per the standard operating procedures and guidelines.
- Support the manager in the management of workflow, reporting and HR digital transformation projects
- Responsible to perform MYHR activities for HRCO Asia with 100% quality & as per agreed timelines
- Establishing and reporting on relevant KPI's or SLA's
- Support audit missions and ensure closure of audit points / Declaring Internal controls
- Seek regular feedback from partners to learn and develop skills, and actively collaborate & contribute to change management as we adapt in a dynamic environment
- Monthly governance with the stake holders.
- Assist SG staff by answering first level queries on emails and phone with excellent communication and interpersonal skills.
- As a generalist process all standard letter, perform reference checks and Background Screening.
- Maintain and update staff inputs in HR database with accuracy.
- Ability to deliver under challenging and dynamic environment.
- Coordinate and follow-up with Level 2, Level 3 and Onsite HR SPOCS for resolution.
- Update knowledge Bank / FAQ’s constantly with new / updated information.
- Sensitive handling of SG employee data.
- Have a customer centric approach and provide excellent customer satisfaction
- Conduct the day-to-day operations in a professional manner
- Improve overall satisfaction and delight of the customer in order to improve their confidence in MyHR services. This is measured through the customer satisfaction survey scores.
- Track / Report daily deliverables. Able to produce reports and dashboards.
- Meet / Exceed defined SLAs, Accuracy, and other KPI metrics as agreed
- Alert and flag issues on any suspicious queries or inquires to the onsite HR (Level 3) / relevant HRs in shortest possible timeframe
- Seek feedback from employees to improve service delivery
- Act as back-up for other support locations in MyHR.
Required
Profile required
Experience - 5 to 7 years
- Process involves support provided to a spectrum of Human Resource (HR) functions which are largely transactional in nature.
- Engage in processing and reviewing of transaction as per the standard operating procedures and guidelines.
- Support the manager in the management of workflow, reporting and HR digital transformation projects
- Responsible to perform MYHR activities for HRCO Asia with 100% quality & as per agreed timelines
- Establishing and reporting on relevant KPI's or SLA's
- Support audit missions and ensure closure of audit points / Declaring Internal controls
- Seek regular feedback from partners to learn and develop skills, and actively collaborate & contribute to change management as we adapt in a dynamic environment
- Monthly governance with the stake holders.
- Assist SG staff by answering first level queries on emails and phone with excellent communication and interpersonal skills.
- As a generalist process all standard letter, perform reference checks and Background Screening.
- Maintain and update staff inputs in HR database with accuracy.
- Ability to deliver under challenging and dynamic environment.
- Coordinate and follow-up with Level 2, Level 3 and Onsite HR SPOCS for resolution.
- Update knowledge Bank / FAQ’s constantly with new / updated information.
- Sensitive handling of SG employee data.
- Have a customer centric approach and provide excellent customer satisfaction
- Conduct the day-to-day operations in a professional manner
- Improve overall satisfaction and delight of the customer in order to improve their confidence in MyHR services. This is measured through the customer satisfaction survey scores.
- Track / Report daily deliverables. Able to produce reports and dashboards.
- Meet / Exceed defined SLAs, Accuracy, and other KPI metrics as agreed
- Alert and flag issues on any suspicious queries or inquires to the onsite HR (Level 3) / relevant HRs in shortest possible timeframe
- Seek feedback from employees to improve service delivery
- Act as back-up for other support locations in MyHR.
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
Business insight
At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
Diversity and Inclusion
We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
