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Happiest Minds Technologies

5 - 9 years

9 - 14 Lacs

Pune Bengaluru

Posted:1 month ago| Platform:

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Skills Required

escalations team management customer service team handling sla training coordination quality analysis conflict management operations people management skills team leading writing leadership windows server call monitoring communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing and supervising team members in the Shifts Conduct daily meetings / Team huddles Organizing shift schedules and rosters for team members as per project requirements. Validate unassigned tickets and assign them to respective support teams. Assigning supervision duties to specific employees based on role and skills. SLA and OLA Monitoring and Management. Ownership of High Priority Incidents. Alert, Co-Ordinate and engage Respective Technical teams during Major and Critical incidents. Handling customer escalations and managing conflicts. Responsible for Shift handover and takeover Onboarding New team members as per Red River's onboarding process. Conducting performance / Productivity reviews and sharing feedback with the Team. Create and execute Training plans for the Team members. Windows Server (2008, 2012, 2016, 2019),Other Patching Tools, Windows Server (2008, 2012, 2016, 2019),Other Patching Tools. Windows Server and Client Environment Install patches Generate and review patch reports monthly/quarterly, remediate vulnerabilities on systems that cannot be patched to resolve known vulnerabilities. Basic understanding of Windows/client operating systems Ability to communicate effectively in English; both verbal and written. Team player and leading the team Working a shift schedule.

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Bengaluru Karnataka

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