Lead Generation Specialist

What you should have:  A bachelor’s degree or a related field.  A minimum of 2+ years’ relevant experience in tele-calling/customer handling both inbound/outbound.  Fluent in English, Hindi and if in any South languages i.e. Tamil, Telugu & Kannada.  Excellent interpersonal and communication skills.  Proficient in all Microsoft applications.  A team player with leadership skills an target oriented.  Maintain a positive attitude focused on customer satisfaction.  Unparalleled bias for action with an ability to operate in a fast-paced environment. What will you do?  Handling inbound and outbound calls from Institutes / Customers / Franchise Channel Partner (FCP) and creating leads for the sales team.  Sending E-mails to the Institutions / Customers / Franchise Channel Partner (FCP) to create lead and maintaining MIS.  Coordinating with Institution / Customer / Franchise Channel Partner (FCP) regarding online loan application journey for smooth processing till disbursal.  Identify Institutions / Customers’ / Franchise Channel Partner (FCP) needs and fulfilling them with our products or services.  Handle Institution / Customers’ / Franchise Channel Partner (FCP) requests/inquiries related to their Empanelment/Loan application process, products & services in a professional manner & serve all customers regardless of segment up to the level of their full satisfaction.  Understanding key customer individual needs and addressing these and meeting with managers in the organization to plan strategically.  Activating existing empaneled Institute’s / Franchise Channel Partner (FCP) with regular calls and encouraging them to source fresh business i.e. Customer/Institution.  Training Institute team members / Franchise Channel Partner on customer loan application journey.