Lead Directory Services

Competencies & Behaviors What behaviors are you expecting to see for each competency

Please use Core Competencies

AgilityDeliberately uses a structured approach to evaluate work experiences and applies learnings to new situations Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond

Business AcumenActs as a key communication link between operational layers and upper management Demonstrates timely and accurate decision making, ensuring delegation or escalation where appropriate Sets and delivers on individual and team objectives that support the company strategy

CollaborationDevelops inclusive relationships and alliances engaging internal and external stakeholders Generously shares information and knowledge with others across teams and functions Actively seeks out and shares different perspectives from a broad network and implements alternative approaches

Customer FocusCommunicates regularly with peers/team members about customer topics to drive awareness and build capability Uses systematic approaches to ensure customer key metrics are tracked and analyzed for continuous improvement Proactively seeks to understand internal/external customer and market needs

Driving ResultsLeads multiple complex initiatives simultaneously to successful conclusion Anticipates and resolves challenges Appropriately prioritizes multiple demands and leads defined work to successful conclusion on time

LeadershipImplements and demonstrates the highest standards of safety Takes personal accountability for defining and implementing his/her own development and supports others to do same

Responsibilities

People

(please indicate the

number of direct reports

and indirect reports) Direct and Indirect reports - 1 -> 5 operations team

Budget N/A

Quality Focus on delivering consistent stable service for the organization

Safety

Skills What analytical capabilities or niche skillset does this role require

Expert knowledge in Active Directory

Strong understanding of IAM & PAM principles and best practices