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Omega Healthcare
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Lead - Delivery Quality

Lead - Delivery Quality

Omega Healthcare

13 - 18 years

9 - 13 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

it enabled services conflict resolution management services bpo operations crm non voice process project management healthcare management delivery leadership customer complaints customer service customer care mentoring customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled professional to lead our delivery quality team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field.
Roles and Responsibility

Lead the delivery quality team to ensure high-quality services are delivered to clients.

Develop and implement quality control processes to identify areas for improvement.

Collaborate with cross-functional teams to resolve customer complaints and concerns.

Analyze data to identify trends and opportunities for process improvements.

Train and guide team members on quality control procedures.

Ensure compliance with industry standards and regulatory requirements.

Job

Minimum 13 years of experience in a related field, preferably in healthcare management services.

Strong knowledge of CRM/IT enabled services/BPO operations and processes.

Excellent leadership and communication skills.

Ability to analyze data and make informed decisions.

Strong problem-solving and conflict resolution skills.

Experience in managing and mentoring a team of professionals.

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